Ever since I upgraded to 7119, my Acronis True Image Home isn't working

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I had a working version of 2012, but it suggested that I update, so I did update to 7119. It appeared to be a successful update, but whenever I try to open the program it look like it starts to load, but nothing comes up. I've been trying to uninstall and re-install the older version, but it's still not working.

It's really annoying that I need to pay to speak or chat with someone as this isn't really my fault.

Please can someone help?

Thanks,

O

Thu, 06/14/2012 - 18:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am having the exact same problem. I had a 2012 working version of True Image before trying to update. After trying to update though, via being prompted by Acronis True Image Home 2012, it now crashes and won't even open. (I can't even tell what Home Image version the program is anymore because Home Image won't even open anymore.) It's been broken now for about three weeks. I tried to reinstall several times to no avail, including an older version. When I tried to contact tech support for help, they had the nerve to state my free tech support has expired. Well as customer, I don’t expect to pay to resolve a problem that their own update caused! It worked before the update. Very, very disappointed and frustrated with Acronis. I doubt at this point I will ever buy another Acronis product, if left unresolved. I will also never recommend their products again.

I don't recall having a software product with so many technical problems or causing so many other issues related back to this program! I spend a bunch of time trying to resolve, but to no avail. You pay for a product and you just expect it to work. Is that asking too much?

Very bad way to treat paid previously loyal customers! I have previously purchased 6 different versions. Guess who is not going to get my business next time! You would think they would test a new version before just releasing and letting it crash on end users computers! Go figure! Not a good way to run a business. what so ever!

By the way, it states "beginner" off to the side of my comments. I have been working with computers since the 1980's. I am not a "beginner!"

Sun, 06/17/2012 - 20:24
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Don't upgrade to build # 7119. I did and on one of my laptops, ATIH 2012 is not starting anymore... I have recovered using my latest backup.

Mon, 06/18/2012 - 12:20
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I never even heard the courtesy of a reply from an Acronis rep or somebody monitoring the forum. It has been well over three weeks (probably more) since my Acronis Program stopped working due to their faulty update. You would think that Acronis would make an attempt to contact their customers to let them know they are aware of the problem and are attempting to fix the problem. But I haven't heard anything what-so-ever.

I am just going to uninstall Acronis Products altogether from my computer and use a different company for now on for back ups. Ironically I did get a new email from Acronis trying to sell me a new Acronis product or version the other day. They are certainly busy trying sell you new stuff, but not have the courtesy, time, or customer care to take care of the customers they already have! I had previously bought six different versions from Acronis. Go figure! Now they just lost a customer due to faulty software and no "free" customer care to help correct their own defective products!!!!!!!! I'm sure I'm not the only one switching brands!!

Mon, 07/02/2012 - 23:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I would suggest downloading the installation file for b7119 from your account and then run a repair install.

The insitu install sometimes doesn't update file in use.

Tue, 07/03/2012 - 00:03
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Since I can't get Acronis to work, I am trying to uninstall it completely! I went thru the uninstall process, checked all three boxes and tried to uninstall completely, so I thought. (It even stated it was uninstalled!) However, I am still getting errors message even after a fresh reboot. One of the errors was: Monitor for Acronis True Image Backup Archive Explorer has encountered a problem and needs to close. Didn't get that one fixed yet. I also got another error that had something to do with Acronis Non Stop Back up Service, but I went into services and disabled it.

Then I tried to delete the Acronis Folder under C:\Program Files\Acronis, but it states access denied! When I searched on the Internet, it states to go Acronis for a clean up file. When I click on the web links provided:
You can use the cleanup utility here.
http://kb.acronis.com/content/24545

Acronis states :
Access denied
You are not authorized to access this page.

Go figure, it is my computer but they are denying access to fix it! All I want to do is uninstall this crappy program that I paid good money for and doesn't work. If I can't get it to uninstall properly, not only will I not recommend it, but I will tell everybody I know never ever use Acronis products! FYI: I get a lot of people asking me about computer programs and which are the best and which to avoid!

This is absolutely ridiculous that I can't even uninstall the program properly using their own uninstall feature!

Sat, 11/03/2012 - 16:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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The link you found on the internet is outdated. The correct link to the cleanup utility is: http://kb.acronis.com/content/34876. Be sure that the cleanup utility does not reboot your system until your look at and edit (if necessary) the registry items mentioned before restarting. The current release of 2012 is build 7133. If you wish to try and get it installed and running, be sure to download the current version from your Acronis account.

Sat, 11/03/2012 - 16:45
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I tried the Clean up Utility and I now got the BSOD with my Windows XP. I can not boot at all into Windows, command prompt, or even in Safe Mode. I am so....... aggravated I don't know where to turn. This Acronis True Image program has been an absolute nightmare. If I would have known what I know now, I wouldn't have installed it on my main PC, even if Acronis paid me to! (The reverse of me paying them.) Unbelievable, the amount of time I have spent so far on trying to correct this issue and now I can't even do anything on my PC.

Please advise on how to get beyond the BSOD since I can't even get into Safe Mode now!

Sat, 11/03/2012 - 17:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Did you do any registry edits before letting the cleanup utility restart your system? If so, what changes did you make?
I have had this happen and had to use a bootable utility CD/DVD and perform offline registry edits to get my system up and running. This often occurs if the system is trying to load a driver that no longer exists and is required for proper booting. An offline registry editor could be used to make the necessary corrections to the registry.

Sat, 11/03/2012 - 18:22
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for your reply. I'll try using a Windows CD to see if that will work without re-installing Windows and losing all my data!

Sat, 11/03/2012 - 18:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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You will need something else other than the Windows disk, something like Hiren's boot disk

Sat, 11/03/2012 - 19:06
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Beginner
Posts: 1
Comments: 7

Windows CD actually did the trick. I just did a repair rather than a full install. It took a long time. It requested for Acronis files that I didn't have, so I just bypassed them.

I have now gotten past the BSOD now, but files aren't updated in programs like Internet Explorer, etc. So I am doing a Norton 360 restore that I had just backed up before I uninstalled. Hopefully that will go smoothly and I will be back to where I started. I probably will just leave Acronis on my computer if it gets restored and just not use it!

Thanks for the suggestions.
MG

Sun, 11/04/2012 - 13:14