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External drive not getting recognize with ATI program

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Hi .. For some reason one of my external drive will not get recognized by ATI 2013 program while I am running Windows 8 pro 64bit . I have done error scans to see if the drive has some but the report by windows show no errors . Any thoughts in how I can get this drive to be recognized ? And yes it does show under Disk Management

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I am guessing this is some brand of laptop and that you are attempting this from within Windows.

If the external is usb3, try a usb2 port--even try a usb2 cable if necessary.
Try using a different port and do not use a usbhub.

Be sure the external is powered up when booted.
Also try booting from the TI REscue CD and see if the drive is seen when booted from the TI Rescue CD.

Also, look at this link. It may or may not be similar to your setup.Look at your bios setting for more info.
http://forum.acronis.com/forum/37945