F11 doesn't allow running of Boot menu on TI10 build 4871
My mobo failed and my replacement only has 1 PS2 port. I purchased a Logitech wireless KB/mouse kit but I get the 'vertical mouse' problem reported in Knowledge Base article 1574.
When I hit F11 as directed during the boot of my Acronis supplied CD for True Image 10 Home build 4871 I get a message from the Loader saying it can't run the Boot Menu. I wanted to append the usbmouse=off directive per the instructions but don't know how to supply the directive. Any ideas? Is there a work around?
Thanks,
Bill Powers

- Log in to post comments

Hello Oleg and thanks for the quick response. As I mentioned in my original post my mobo stopped booting and had to be replaced. Fortunately, my son lent me his laptop so I can talk to you. Unfortunately, he uses Linux which doesn't seem to want to work with the file I downloaded from my Acronis account site (TrueImage10.0.4942_s_en.exe). I guess I need a bootable iso version.
I can burn an iso file to CD using the Linux system but I don't know what to do with the 4942 build exe file I won't have Windows available until I can restore a full backup I made before the mobo failed. Is there any way of using Linux to convert the downloaded exe file to an iso format? Or is there any way of booting the exe file which doesn't seem to be bootable?
Thanks for your help,
Bill
- Log in to post comments

Hello Bill,
Thank you for your response.
Since currently you are using Linux operating system, you are unable to convert the .exe file to run it, you should install or recover Windows, only after that you will be able to install Acronis True Image.
But if you burn the ISO file to a CD disk, you can be boot your computer from this CD. You will get the access to the same program window and will be able to restore the archive. Please note that while burning the ISO file you should use an option something like Burn ISO file to a CD disk.
After that you should check the BIOS settings, your CD-ROM should be set as a first boot device at the system startup.
Please see this web page on how to do it.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
- Log in to post comments

Thanks Oleg,
I had not paid close enough attention to your instructions and I downloaded the wrong file (exe). I will download the (much smaller) iso file from the bootable media tab and burn it tonight. Can I assume that the contents of that iso should boot and allow me to recover my system from the full backup tib I generated with build 4871?
In any case, thanks for your help. I think I'm on the right track now.
Bill
- Log in to post comments

Hello Bill,
Thank you for your response.
The functionality of Acronis Bootable Media is hardware specific, and the best way to check it is to try. If the new CD is able to detect your hardware properly and if the archives created with build #4871 are not corrupted, you will be able to recover the system and make it bootable.
- Log in to post comments