Failed to Read Data from the Disk

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I need help deciphering an error message. When I try to run TI Home 2010 I am getting a 'Failed to read data from the disk' error. It says it failed to read from hard disk 2, failed to read the shapshot (see attached screenshot).

My question is this, how to I confirm which hard disk its referencing. In other words, can it not read from my 'c' drive that I am backing up or my external hard drive that where I can saving the backup file. This is a differential backup for a full backup I made yesterday.

Thanks!

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Sun, 08/01/2010 - 14:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Mike,

Thank you very much for your post. I will definitely assist you with this issue.

It can be caused either by a a problem with our low level drivers failing to access your hard drive properly or by errors on the hard drive.

Unfortunately, without this report we cannot let you know which hard drive the program refers to, and the same report will show us if there are any errors there. Please create it, so that it can help us in localizing the issue. You can send it to me via a private message.

Once we are certain what causes this problem and if required, I will send you an update for our low level drivers.

If you need additional help, please let me know.

Thank you.

Wed, 08/04/2010 - 13:12
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