Failed to start Try&Decide
I tried to post this yesterday, but it does not seem to have worked.
I am using True Image Home 2009, build 9796, using XP sp3. I did not try Try&Decide till after the 30 days support was over. It did not work. I have uninstalled and reinstalled several times. On one occasion, it did work, but then the software would not verify any backups. After subsequnt installations, I got the verifications, but no Try&Decide. It just says "Failed to start Try&Decide". Can anybody help?
I have already tried all of what you suggested several times, having downloaded the latest build (9796). On one reinstall the t&d did work, but at the same time the software would no longer verify backups. I reinstalled once more and the backups could be verified, but the t&d had stopped working again.
How do I contact you by email?
Hello Alexander,
Could you please let us investigate this issue?
Please do the following in order to collect the information:
- Download the file from here;
- Run the downloaded file
- Send us the files created.
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.
Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.
Thank you.
I have tried to submit the request for technical support, but the web site does not respond when I press "Submit"
Hello Alexander,
I have tested this situation by myself and website does respond. Which browser do you use?
Could you please try another one?
Thank you.
I am having the same problem the other user is having. I am using Acronis True Image Home 2011, Update 2 (build 6857). When I click your link (http://www.acronis.com/support/index.html), I think its location has changed since you first posted it. Could you post a new link to follow and submit my files?
I have attached to this message everything I could think of to send. In addition, I ran the "AcronisInfo.exe" file (with errors) several times and it produced different sizes every time I ran it. So, I attached the two with the smallest and largest file sizes. I also attached screen captures of the notifications I would receive throughout the process.
FYI, I have disabled the "nonstop back" file in Windows Services.
Thank you.
Jerold (jeroldr@gmail.com)
You should try to reactive that service you disabled.
That notice is a bit confusing and shows up regardless of whether your are using non-stop backup or not. The point is that both features use the same service.