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Failure to backup

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Using Windows XP Home (SP3), and an external hard drive for backup. Also have downloaded latest build for Acronis True Image Home 2010 but still cannot get Acronis to backup system. Backup will run, briefly, to about 7-15% completion and then idle. Chckdsk reveals no faults in Drive C: or two other partitions, or the external drive.

Why can't I back up my system ?

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Hello Donald,

Welcome to the forum and thank you for posting. I will definitely assist you with this.

This problem can be caused by an issue with our low-level drivers responsible for disk operations. I will send you a private message in a few minutes with an updated version of the drivers. If they do not resolve the problem, please collect this report and contact our Support team. I am very confident that we will be able to fix this.

If you need additional help, please let me know.

Thank you.