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Failure to run 2 backups together.

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I started a one off backup and it was 9 mins from the end when my regular email backup started, the backup dropped to 22 mins to go and very very slowly reduced. The mail backup, which uses different disks to the one off backup never finished calculating, it normally takes less than a minute to run. I have tried to cancel it and it asks me if i want to cancel,but is completelely ignoring me and both jobs are still running.

If True image is not able to run 2 backups surely it should have code to stop a second running until after the first one finishes.

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Ha! I didn't know that would happen. When 2 tasks are scheduled at the same time, they are queued to run one after the other. In your case, one task was manual and the other one scheduled. I guess you can let it run, or simply reboot the computer to kill the processes.

Hello Alan and Pat,

Thank you for your comments and thank you for your assistance Pat.

You are absolutely right, two backup tasks should not run at the same time. I would recommend the following solution Alan. Delete the backup tasks from the program GUI and download Acronis Scheduler update from this Knowledge Base article. This will update Acronis Scheduler Service and fix the issue which could have been caused by its corruption.

After that please reboot your machine and re-create the backup tasks.

If you need additional help please let me know.

Thank you.