Fatal error during installation
Hi,
I have fresh (one day old) instalation of Windows 7 including all of updates.
Now I bought Acronis to make a back uf of system partition. But each attempt of instalation finish with error. There is two different results:
1. BSOD and crash of system
2. At the end of instalation i see message: "Fatal error during installation"
Can you helpm me, please?
Thank you
My configuration: NTB Toshiba Protege R700-1C4, 8 GB RAM, Windows 7 64bit
| Attachment | Size |
|---|---|
| acronistrueimage.msi_.zip | 671.72 KB |
- Log in to post comments
Hello Marek,
welcome to Acronis Forum!
tuttle, thank you for helping!
Marek, since initial installation of True Image 2013 by Acronis caused Blue Screen, I would suggest you contacting Acronis Support. The issue might be system specific and additional information (logs,reports) will be needed.
The attached log (as far as I understood created during second installation attempt) shows that there are some Acronis entries in Registry, that cannot be removed automatically. Probably these entries were created during initial installation.
Please, follow tuttle's advice and download .iso file of Acronis bootable media under your account, burn it to a CD and create a system backup.
Then using this instruction clean up your system and start an installation anew.
Should you need any assistance, please feel free to contact Acronis Support.
Thank you.
- Log in to post comments
Hello Tuttle and Anna.Trifonova,
thank you for your suggestion. I made backup viac Tuttle´s hint.
Then i tryed to do what you suggest, Anna.Trifonova. But result was the same. BSOD. Now im ready to try contact Acronis Support.
- Log in to post comments