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Fehler beim Lesen der Festplatte - CRC Fehler (0x100155)

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Hi,

I have Acronis True Image Home (TrueImage2010.7154_s_de), version 13, Win7 x64 and since some days the following error message, when I create a complete new image: Fehler beim Lesen der Festplatte.
Lesen aus Sektor '407.318.456' der Festplatte '1' fehlgeschlagen.
Lesen des Snapshots fehlgeschlagen. (0x10C45A)
CRC Fehler (0x100155): Wiederholen/Ignorieren/Alle ignorieren/Abbrechen: Benutzereingabe: Abbrechen" module="1" time="1296638513

I've checked with HD Tune (see attachements) my Harddisk, I've run chkdsk /f under Windows and also analysed the harddisk with the Samsung HDD tools without any error detected.

Has somebody an idea, what the problem is?

Best regards,
Karin

Attachment Size
smart_results_hm641ji_640gb.txt 1.89 KB
0 Users found this helpful

Hello Karin,

Thank you for posting and welcome to our forum. I will definitely help you with resolving this issue.

If you are certain that you do not have any errors on your hard drive, that could mean a problem with our low-level drivers responsible for disk operation. I would recommend to check the following article and try the solution.

In case it does not help, I would really appreciate if you can provide me with the Acronis report, it is possible there are errors on your hard driver which chkdsk /f did not fix.

In case you need immediate assistance, you can always contact our Support team with this report.

Please let me know if you have additional questions.

Thank you.