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File backup is empty

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I'm trying to backup my Postbox profiles directory (email client based on Thunderbird) which is located at c:\users\[username]\appdata\roaming\postbox\profiles.

I've tried backing up from here or from c:\documents and settings, both get the same result, which is an empty backup.

When I view the logs I see one error "The following link target was not backed up C:\Users"

I have all exclusions disabled.

I'm running True Image Home 2012, Update 2.1 (build 7133), my system is Windows 7 64-bit.

Any help would be greatly appreciated.

Regards,
John

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FYI, I have two disk backups and a file backup (completely different drive) that all work properly.

I'm guessing it could be Windows permissions issue, that the user running ATI doesn't have rights to read that directory.