File Recovery Failure

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Beginner
Posts: 1
Comments: 0

I have not been successful in recovering files from an Acronis Backup. I browsed through the Recovery Wizard (left-hand column) to the appropriate folder. When I clicked on the folder it opened in the right-hand column. I then selected "Proceed" to recover the files in the folder. After the recovery it appeared everything had been recovered except the files I was interested in. I suspect the problem has to do with the check marks within the Recovery Wizard. As I started my search every file and folder had a check mark residing beside it. And, after I had finished browsing to the folder in question, they remained checked. Is this routine or am I supposed to remove the check marks from every file and folder. If so, is there a "Select All" or equivalent to assist me in this task?

Sat, 02/06/2010 - 20:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Michael,

No worries, I will help you to sort the issue out.

As far as I understand, you simply want to recover some separate files from image, but when you selecting some files to recover, the product reverts it and recovers everything except the files you want, am I right?

First of all, I would recommend you to use Mount option and mount your image as a local drive (this option is available for partition backups only). Then you will be able to copy the files from that drive to your destination. Mount option is available in Actions panel.

Could you please post the screenshot where your desired files are selected?

If you are not familiar with making screen shots, please read the below step-by-step instructions.

- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.

Also, I would recommend you to check Chapter 6 of this User's Guide, it describes the recovery procedure in details.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Thank you.

Tue, 02/16/2010 - 08:43
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