Fixing too many validations?

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I have 3 TIH 2012 licences, one for each of my machines. I have an off-line record of which license is on which PC.
My main 32bit desktop suffered a sudden motherboard power failure, which had substantial hardware ripple effects to fix. With a new motherboard, 64bit cpu, RAM and C drive, it now has a Win 7 64bit OS and is effectively a new machine. Fortunately, all the applications and data were on separate disk drives so they are all available, just need to be re-installed (because my TIH backups of the old C drive reflected the older 32bit win 7 OS install: useless on the new 64bit Win 7 platform).

The repair shop installed the Win 7 OS for me and I later activated it without issue. First thing I did was install the licensed copy of TIH2012 that was on the destroyed desktop, and made a backup copy of the base Win7sp1 64bit C drive installation.

Later, whilst going the the pain of app re-install, I get pop-up message boxes saying Acronis TIH has too many validations, uninstall one and re-install to fix. Presumably, the uninstall process has a connection to the Acronis database to register that. The weblink in the box got entangled with a platform that did not - then - have a working configured browser. Now it does.

In the circumstances, un-installing from the failed PC is impossible: the machine the license was first installed on is now just so much junk. Presumably the validation entries are time based, and deleting the older one for the used license key may work. But I can't find the place on the website where I could even try to fix this, eg to delete the older time-based installation for the license I used in the rebuilt PC.

How do I go about fixing this?

Davidk

Fri, 07/24/2015 - 11:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 38
Comments: 97

I opened TIH to create a bootable rescue media, and the pop-up came up again after the browser was active, and I followed the link to transfer the license away from the old machine. There was only the old one listed. The message then said, re-start TIH to continue. And now it's dead. Clearly what I thought should happen was the reverse. I can't even start the app, and I can't uninstall it and begin again either.

A new repaired machine, and the backup software won't work.

For an application that is supposed to be really easy to use in crashed and re-build situations - like the one I'm in now - acronis is just making it too hard to use. my opinion of TIH is in free-fall right now.

So, what do I do now to get it going?

Davidk

Fri, 07/24/2015 - 12:42