Folder invisible in Backup Explorer (but still saved)
Hello
I backup my PC (Windows 8 PRO 64bit) incrementally on an external HDD with the latest version of True Image 2013. Today I backuped it after downloading my holidays photos, about 15 new directories from:
D:\Multimedia\Photos\2013 06 04\ to D:\Multimedia\Photos\2013 06 27\
containing JPEGs.
PROBLEM: when exploring the contents of the backup in the Backup Explorer (right click on the backup, then "restore files") only the first half of the directories appear. All directories between "2013 06 19" and "2013 06 27" (included) are missing.
When right-clicking "display versions" on D:\Multimedia\Photos in Backup Explorer and chosing the latest backup, I can see that ALL directories have been backuped!
I have noticed that "2013 06 19", "2013 06 20" and "2013 06 21" do not contain any file (also on the source): could that be the cause of the problem?
Is that a known bug? Any solution?
Thanks
Patrick
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Sorry for the confusion...
What I mean is, that those folders, as well as all the newer (not empty) ones following, DO NOT APPEAR in the Backup Explorer.
I expect them to appear, but to be empty when opening them. And I expect the newer (not empty) ones to appear too.
Actually, they are invisible in the Backup Explorer, even though it seems that they have been backuped correctly.
Regards
Patrick
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Hey, nobody else has this problem?
It's really annoying and it really looks like a bug in True Image 2013.
Regards
Patrick
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No answer from nobody? So it seems that if I want help about this bug, I have to buy "pay per incident" for USD 9.95.
Customers paying for bugs... such a great business model!
Or maybe not... because I will NEVER buy any product from Acronis again. And I will instruct my company to never buy an Acronis product.
I'm sad about that, because I find that True Image is a good product, but a company with such a business model should never see my money again.
Patrick
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Hello Patrick,
thank you for your postings.
tuttle, thank you for helping!
I will gladly explain Acronis Support policy for home products.
Standard support for home products is valid for 30 days after purchase. Recovery support is not limited, since it is warranty support.
The $ 10 fee is for resolving one issue after standard support expiration. If the problem turns out to be an issue in the product (bug) we refund the support fee.
More about support options and ways to contact Acronis Support you can find in this sticky.
If you have any additional questions, please feel free to contact me personally.
Thank you.
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