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Freezes While Restoring

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We have Acronis® True Image Home® version 10.0 (build 4,942)
I recently backed up to a WD 2TB USB external drive, when I try and restore the program hangs....
I have copies the backup file to our internal hard drive and the same thing happens....... I thought about it....
So then I created a one file back up. onto our internal hard drive, it worked, but once again when I try and restore it Acronis hangs.......
this is very frustrating...... Can anyone please help........ :)

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When I go to "Validate" a back file the same thing happens, I have noticed that when I select the backup file to restore or validate it doesnt highlight it just thinks for a minute and the hangs and we get a white screen in acronis.

Had you ever successfully rstored wtih ati10 on this machine in the past. Iirc, I don't think support for drives that large came until later versions.