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Frustrated beyond belief

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I need help before I jump out a window. Acronis is the most disfunctional company I have ever heard of so anyone else that can help, please do.

I bought a Seagate Free Agent to do regular backups for my computer which I use for a small business. I need to do weekly and sometimes daily backups of my hard drive and this is my purpose for buying the drive. After using the backup software that came with the drive for a month it was pretty frustrating and I called tech support and they suggested that I purchase Acronis True Image to use in place of the Seagate software because it would be a better fit for me.

Initially it was working great. I backed up my hard drive completely to start. Then every day or two I would do an incremental backup and things were great. Problem was that instead of each incremental backp overwriting the last(the logical way?) it stacked them one on top of another. After a month or so, my Free Agent was full. I think this would have been cleared up with a call to tech support, but this si the first company I have ever heard of with no tech support by phone or chat uless you pay for it. Even on a new product? Am I missing something? Anyway, I figured I would just start the process all over again even though it would be a hassle. I deleted the files on the Free agent and emptied it. Then I ran a new backup of the hard drive and set it to do incremental backups again. Here is where the major problem started. Even though I was starting with a whole new full backup, Acronis kept naming the backups as if they were ongoing from the 1st and seemed to confuse itself. I would run backup1, but Acronis thinks I should be on backup37. Basically what happened is that every backup failed to even start. I have to go into each backup and rename them with a new number to get them to actually work. But then, half the time now I get errors that it cannot read a sector on my hard drive. I have to run the backup 2 or 3 times before it works right.

I guess I can keep doing this the way I have been, but there has to be an easier way. If there isnt I thnk I should get my money back for this software as it is the least user friendly pproduct I have used this decade, and support sucks. If anyone knows how to make this work right please tell me. If not, somoene please tell me how I can get an actual Acronis employee on the telephone.

thanks

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Hi Justin,

The incremental backup is a bit confusing since each new incremental backup relies on the full backup and all other incremental backups created before it. That is a good thing since at least you can restore your computer up to one of the previous incremental backup points if some nasty malware or virus infected your computer and unbeknown to you also got saved into the most recent and/or one or more of the most recent incremental backups.

You really don't want to keep your external backup drive hooked up to your computer in between backups since malware could wipe out the TIB files. I don't keep my external drive continuously hooked up for this very reason.

Anyway, periodically you will want to wipe the backup drive and start off with a fresh full backup. Only do this if you are sure that your computer is free of viruses and malware. A dirt cheap (free) way to protect your computer from viruses and malware may be the software combination which I am using:

Firewall: ZoneAlarm Free. A new free version was just released which is just a firewall only. Gone is its anti-malware detection which interfered with other anti-virus and anti-malware programs. Thus ZoneAlarm Free has been tailored to work well with whatever anti-virus and anti-malware programs which you want to use. Wow, this took CheckPoint 3 years to figure out that this is what their customers really wanted.

Anti-virus: Panda Cloud Antivirus. This is a relatively new AV program, but it is rated as good or better than anything else out there. Note that while PCA is superb (nothing better, paid for free) at preventing infections, it does not do a good job of cleaning an already infected computer. Thus you have to make sure that your computer is clean before installing it. I switched to PAV nearly two weeks ago since my Norton AV 2009 subscription was expiring. I briefly tried AVG9, but it slowed down my computer too much, plus AVG9 has some bugs. Anyway, both NAV and AVG9 completely missed a hidden malware infection which has been lurking in my system restore for months. PCA found it on its first full scan and wiped it out. The malware was part of a shareware program which I downloaded and briefly tried out months ago. NAV 2009 and Spyware Doctor completely missed it since the low level system driver which it installed did only one thing -- intercept one specific function call to User32.dll and instead return an error code. (Read below about DEP.)

Anti-malware: For free, you can't do better than PCTools Threatfire. Threatfire is only an anti-malware program. It doesn't detect viruses, and it is designed to work in conjunction with whatever anti-virus program you wish to use. Threatfire also has top ratings and is basically just as good as PCTools Spyware Doctor which is not free for real time protection. Panda Cloud mimics Threatfire's ability to stop malware, but I use both since they work fine together and since I prefer to have two layers of protection against malware.

Program updates: Secunia Personal Software Inspector. Secunia PSI periodically checks all of your OS and installed software to make sure that it is up-to-date with all current security patches and updates. It even provides you with tech info and a link to any update or patch which needs to be installed. Use PSI in its Advanced Mode rather than Simple Mode.

If you are really paranoid...

DEP: Comodo Memory Firewall silently looks for buffer overflow attacks in all programs which you run on your computer. The free stand-alone CMF version has been discontinued, but you still can download it from various web sites like CNET or SnapFiles. By default, Windows XP only enables DEP for XP's core programs. CMF does the same thing for programs without causing your programs to function incorrectly. Note that I have encountered one very slick malware program which silently killed Windows DEP, but that same malware also caused CMF to throw an error on startup. That is how I found out that my computer had a piece of malware on it even though every anti-virus and anti-malware program I tried couldn't find it. I fixed the problem by doing a System Restore to the previous day. I guess NAV2009 and Spyware Doctor missed it since the program's installed dll didn't try to hide itself or install any registry keys except for a key which looked like a hardware driver. That malware is the one which Panda Cloud found hiding in my System Restore files.

Well, thats it for what its worth. I'm presently unemployed, so I did a lot of research to find these free programs to protect my computers. :-)

Just a suggestion, Justin: It seems that you manually deleted / cleaned your incremental backups "behind the Acronis Secure Zone Manager's back". Why not try using the Manager to first destroy, disable and re-enable the zone, and then always manipulate the backups with the Manager?

Incidentally:
1 Creating an additional (NORMALLY MUCH SMALLER, unless you've defragmented) file representing ONLY CHANGES is precisely what incremental means; and

2 It is routine to "reset the increments" periodically (using the Manager, of course).

As I recall, the program's help is quite informative.

Good luck,

Justin,
I too was very frustrated with Acronis. I just received my refund.
I purchased the Seagate Free Agent 1.5 Tb drive for the sole use as a place to store my backups.
I was (before Acronis) and have continued (after Acronis) to use Norton Ghost Version 10 to backup my computer. My backup schedules are all done at 10:00 PM. Sunday night: The entire hard drive. Mon., Wed. and Fri. nights: Partition C:. Tue., Thur. and Sat. nights: Partition D:. The software is set to store no more than 2 backups for each of the three schedules and all backups are full backups, not incremental or differential. This process functions for me and my needs.

Sorry, Acronis, but until your software passes "muster," I'll continue using other vendor's programs that meet my needs.

Hi Harvey,

Have you verified (actually tested) that your Norton Ghost backups will successfully restore? I have read a lot of posts that even though the backups appeared to be successful, that in several circumstances it is impossible to restore them since Ghost will report that they are all corrupted. Just a thought. At least ATI, if ATI reports that the backup validation was successful, did actually create known good backup images.

I have used Norton Ghost for a number of years and have upon numerous times done a restore both from just the partition as well as the entire physical drive as well as just specific files. I thank the Good Lord that I had it to fall back on when Acronis TI failed. I had copied my Norton backups from the smaller 250Mb drive to a NortonOld folder on the new 1.5Tb drive. Then using TI, I duplicated the scheduled backups. Don't get me wrong, the Acronis True Image functioned as well as their bootable recovery....BUT.... the other computers in my LAN lost their ability to access files on the computer that had the TI installed on it. Since my computer is on 24/7 and the backups all start at 10:00PM every evening, I didn't want the headache of having to remove TI from my computer just to access its files from one of the other computers and then to reinstall it and recreate the backup schedules. Norton Ghost 10 does not effect access to the computer that it is installed on from the other LAN members.

I am using WinXP SP3 on a Dell Dimension 2350.

Harvey Arkawy wrote:
....BUT.... the other computers in my LAN lost their ability to access files on the computer that had the TI installed on it...

Here is the fix for that issue:

http://forum.acronis.com/forum/6204#comment-11283

:-)

Justin Reid:
Based on your comments the recovery catalog was no longer in sync with your actual device but continued to think that it was. To get out of that mess click "recovery" and find the archive and delete it. This will delete from the recover catalog will also delete the '.tib' files it thinks are on your drive. After doing this then manually delete any remaining .tib files on your drive.

As a business, it sounds like you want to have several generations of backups
take a look at this post.
This is how many of us who want backup generations do it.
There are many advantages to this method.
Download the zip file, read the PDF If you like what you see, try it.

http://forum.acronis.com/forum/5940

I too have a business.
Not only do I use this method, I use it to run 2 different incrs each night onto seperate devices
(one networked the other external).
On a typical night, all backups are done in an hour or so. (Several hours if one if them is a "full"). By having several backup chains on independant devices and swapping usb devices off site I am protected from most issues such as HD crash/virus/electrical surge/fire/ect...

GoneToPlaid wrote:
Harvey Arkawy wrote:
....BUT.... the other computers in my LAN lost their ability to access files on the computer that had the TI installed on it...

Here is the fix for that issue:

http://forum.acronis.com/forum/6204#comment-11283

:-)

Sorry, but that fix wasn't a fix for me. I created the D-Word value and went from 1 to 50 doing a re-boot each and every time. I gave up after 50.

Justin,
Did your try the suggestion offered in post #7. The solution works. My personal opinion is that Chain2Gen is a great assist in managing your backups.

Incremental backs up are just that, you will end up with many incremental files until the archive is consolidated or a new full backup is scheduled.

Perhaps what you required were 'differential' backups.

As for TI thinking that the incrementals/fulls should be part of the orginal archive, this will probably be due to the fact you manually deleted the tib files. The task file and database will still contain the next index number, therefore if you just run the same task again, TI will continue from where it left off.

To stop that happening, the choices are - Have the task delete old archives (though if you use differentials you shouldn't actually get this problem), or, delete the task and remake it.

A couple of thoughts: one, copy data MANY times in different places; what happens if your business or house floods or burns down? Stick some of it or all of critical files on a spare laptop or second desktop. In my opinion a business CAN afford online backup as one of several options.

Murphie's Law says that the worst case scenario WILL happen. I use two external hardrives, two key drives, and F data partitions on all my computers. Keydrives and laptop I encrypt sensative information.

I don't trust anything "automatic."

Some of your back up should not be continually and directly connected to the computer 24/7.

My experience has been that viruses etc, etc. usually cripple computers; I have never had data destroyed on external hardrives although I am not saying it can't happen.

Also mechanical hardrives tend to survive voltage surges. These days they give good warning before they fail outright.

I lost two nice usb flash drives in two weeks because I didn't realize until the second one failed completely that the pci usb card had "gone south". The voltage surges or whatever killed the usb drives. Oh YES!