Getting a BSOD everytime I attempt a backup.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 8
Comments: 16

This is the crash dump info.

121910-54163-01.dmp 12/19/2010 7:02:06 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000000 00000000`00000002 00000000`00000000 fffff880`01a8b7a0 tcpip.sys tcpip.sys+897a0 x64 C:\Windows\Minidump\121910-54163-01.dmp 2 15 7600

I am using Acronis home 2011 plus pack with build 6597 on a pc with windows 7

Mon, 12/20/2010 - 20:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Peter!

Thank you for finding time to open the thread and report about the issue. I understand how inconvenient the problem is, and will be glad to help you.

It's hard to say for sure, but looks like Acronis Scheduler is causing the crash. I would advise you to update the Scheduler as mentioned in this article.

Should the issue remain, please gather

  1. Acronis Info
  2. Windows Crash Minidump
  3. Event logs
    (Start -> Run -> eventvwr.msc)

After that please submit a support case with the information attached, and let us know the case number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 12/22/2010 - 17:20