Getting read errors during backup.
I am getting read errors during backup. Event code: 0x000101FE+0x0010C45A+0x00100155 I have run chkdsk c: /r and it sees nothing wrong. I am able to use the disk I am trying to backup without any issues. If I respond to the message with ignore all, it seems to lock up and I see no movement after 8 or more hours. I have attached the error logs. I am running the latest version and I have attached the latest log files. I have tried running the backup using a recovery disk, but the same thing happens. Any help would be appreciated. Even telling me which partition was the problem would be helpful.
| Attachment | Size |
|---|---|
| errorlogs.zip | 493.74 KB |
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I forgot a few things. I am using build 6514 on Windows 7 Pro SP1. The disk I am trying to back up is a WDC WDC3200BEKT-75KA9T0.
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There are 2 partitions. One is the hidden system partition and the other is the C:. Is there a way to run a chkdsk on the hidden system partition>
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I think if you use Windows Disk Management to temporarily assign a drive letter to the hidden partition, then you can run chkdsk.
Also run a drive checking utility from the WD, as those sometimes catch errors missed by chkdsk.
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I temporarily assigned a drive letter and it did find and fix some errors. I am going to try the backup again.
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Well, I tried to run the backup again while I was using the system and I got the same errors. This time after 3 of the errors, I cancelled the backup.
| Attachment | Size |
|---|---|
| 136207-108850.zip | 495.21 KB |
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What is the backup destination, and how is it connected?
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I am backing up to an external esata drive. I also tried to run the WD DLGDIAG quick test and it failed with Test Result: FAIL
Test Error Code: 06-Quick Test on drive 1 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 1! It is also a WD drive in an enclosure. I have also tried with a Seagate USB drive.
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If driving testing tools report errors, then that confirms what True Image reported. You need to get those drive errors fixed before True Image can perform a clean backup. This sounds like a hardware problem and not a True Image issue.
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If chkdsk doesn't fix them, how do I get them fixed? I am guessing that the "bad" sectors are not being used or I would have other issues.
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Just an FYI. I installed the backup software in the hope of replacing the hard drive with a larger one. I wasn't experiencing any issues.
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FWIW John S I have an eSATA drive dock for a 2TB Seagate SATA drive that backs-up my WHS2011 server PC, and after many many successful backups it did just the other day give me a bunch of errors as yours. It's happened before and I've restarted the backup and it's worked, but this time no dice. I subsequently pulled the drive from my eSATA dock (a Rosewill) and connected it instead via a SATA-to-USB adapter I have laying around and although the backup took twice as long, it worked with no errors.
So my eSATA dock is acting flaky. Dunno yet if it's the dock or the power supply for it or the eSATA cable to the PC or just local interference (cable routing) or what, but the problem is none of the PC's or Acronis' or the Hard Drive in my case.
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My eSata dock is also from Rosewill and I do have an external USB drive that I could use to eliminate the possible eSata dock issue. I will have to wait until tonight to give it a shot. If that doesn't work, I will try running a full chkdsk C: /r /f and the WD diagnostics this weekend.
Thanks to both of you for the help.
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Often when there are problems creating or opening a True Image backup, the reason is disk errors or connection errors.
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I am running a backup to a new USB drive it should finish in another hour or so.
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Don't connect via a hub, a port in a monitor, a USB extension cord, etc. Connect the external drive directly to a USB port on the rear of the computer case.
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It is a laptop and it is plugged directly into the laptop and not the docking station and there is nothing inbetween.
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Well, it was worth a try, but using an external USB drive did not stop the issue. I have attached the error logs. I stopped the backup after a couple of errors. I guess I am back to trouble shooting and fixing the source drive.
| Attachment | Size |
|---|---|
| 136313-108871.zip | 503.97 KB |
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Ugh, well the next thing to try I suppose is to pull the drive. I'd run basic mfr diagnostics on it, or at least try to image it outside of the laptop on another PC and see if that works.
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A "sector by sector" backup (not normally needed nor recommended) might work. However, it would copy any disk/file errors, so if a file were inaccessible on the old disk it would also be so on the new one.
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