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I am unable to recover a file from 08/15. There was a full on 08/13 and I can see the 14 and 15 incrementals. The recovery docs make no sense and it appears there's no phone support???? The support site is a loop where one goes on and on and then ups up where you started...

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Hello George,

as far as I see your issue is processed in support case #02242293.

According to our support policy we don't provide free phone support for our home products. Our support chat and email you can access using this form.

If your support program has already expired but you have a recovery issue please select  "Technical issues - full version" and then find below the link for users who have a recovery issue.

More information about your support options you can find here.

Thank you.