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HDD compatibility ? My Hard disk not reconize

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Hi,In july I've bought Acronis 2013.
Last week I'd a big problem with my computer and I must used my acronis complet backup.

Surprise : My disk were not reconoize ! Impossible to restore my computer ! ! ! ! ! !
I reinstall all : windows 8, my softs and games, 2 days ! Thank you Acronis !

What is the problem ?
My disk is a Samsung 2TO, NTFS ST2000DL004
I use this disk with an external dock (conected in USB).

This disk is incompatible ?

For information my backup size is : 800 Go.

Thank you for your help (and sorry for my so bad english...I'm a poor frenchy :)

0 Users found this helpful

You should always test everything before you have an emergency. That would have allowed time to diagnose the issue and create a solution.

Which disks were not recognized? Your internal hard drive, or the external drive?

Is your system UEFI?

Is your internal hard drive GPT or MBR?

I wanted to double the size of my c: drive and bought a new Seagate Green drive. I formatted new drive first using quick method and got a message when I tried to clone that drives were not compatible. Then I formatted new drive using the full drive format and still get message that drives are incompatible. OS is Win 8.1. Both drives use NTFS files systems. The new drive is formatted for MBR. Why are they not compatible? How can I fix this? Thank you

I wanted to double the size of my c: drive and bought a new Seagate Green drive. I formatted new drive first using quick method and got a message when I tried to clone that drives were not compatible. Then I formatted new drive using the full drive format and still get message that drives are incompatible. OS is Win 8.1. Both drives use NTFS files systems. The new drive is formatted for MBR. Why are they not compatible? How can I fix this? English preferred. Thank you

I wanted to double the size of my c: drive and bought a new Seagate Green drive. I formatted new drive first using quick method and got a message when I tried to clone that drives were not compatible. Then I formatted new drive using the full drive format and still get message that drives are incompatible. OS is Win 8.1. Both drives use NTFS files systems. The new drive is formatted for MBR. Why are they not compatible? How can I fix this? Thank you