Help - Cannot select Destination Drive that has existing backup (True Image 2015 PC Build 6613)
My PC has two drives:
C: drive is operating system on a solid state drive
D: is all of my programs and documents etc.
I have an acronis backup of the C: drive only on a seagate network drive withe the letter Y:
I have an acronis backup of the entire PC on the same network drive with the letter Y:
These backups are in a folder called acronis on the drive...
When I open Acronis and look at my "backups" I see both of them:
My full backup with this as the location: \\10.0.0.10\alaskaav8r\Acronis.... ( cannot do anything with this one)
With my C drive back up I see this for location: \\FreddySeaGate\alaskaav8r\Acronis.... this backup I can access.
Comcast changed out my routers and it appears the backup hardrive was given a new IP addy of 10.0.0.244, SOOO I went into the router and gave my hardrive back its original IP addy shown in the full backup location of 10.0.0.10 as a reserved IP.
I still cannot do anything with that backup, can't edit, can't open location etc.
When I select "Edit" for my full D: drive backup Acronis gives a "failed to open item" error message, if I choose "ignore" the "select destination" comes up, when I click on that it pops up a "blank blue bar" with no way to choose the destination.
That error message is exactly like what they are talking about here https://kb.acronis.com/content/55965
So I did the update to get the latest build, but the problem is still there, I cannot change the destination....
help....
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Once the file explorer situation is verified and working, if the existing backup task is not allowing you to update, try creating a new one and pointing it to the same location and see if it can connect. If it can, the credentials on the old task need to be updated again.
1) Close out of Acronis. Navigate to the registry and remove the old credentials for Acronis. Then start Acronis again and try to update the backup destination again in the existing backup task - hopefully it will prompt for credentials again.
Clear Acronis Cached credentials via registry
Or...
2) You can try deleting the existing backup task (not the entire backup though! just the task) and re-add it again. Hopefully that will prompt for credentials again when you navigate to the directory where the backup .tibs are located - .
Both of these assume that you have no issues accessing the backup locatoin through Windows Explorer and the share still has MODIFY (read/write) access for the user account you will be providing in Acronis again.
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First off thank you so much!
Yes I can navigate to the file location using windows explorer as shown in the attached pdf, I see the drive listed in two locations, sorry I am a rookie on some of the networking stuff so this may sound dumb, I have my laptop connected via a LAN cable straight to my router (temporary) since it works soo much faster, and I see the drive as part of the "computer along with C, D etc" then I see it in the "network". Now I assume it shows up as part of "my computer" because I have my laptop plugged in to the router??
I'll start working on Bobbo's suggestions later this evening and see what happens, I have to send my computer back to dell to have it repaired so I am making new backups, BUT I don't want to lose the two I already have, they are "clean" backups after OS, drivers, updates and acronis" installs without the cumulative crap that always ends up on a computer.
Also this is the first time I have used ANY backup procedure, I got worried and bought Acronis 2 yrs ago so working with this software is a slight challenge for me as i'm not too familiar with the terminology or process.
Tim
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I guess I should also ask...when i did my first backups, I did I think full disc and partition backups to try and make a mirror image.....was that the right thing to do? And on my backups i'm doing now should I do the same?
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Tim,
Full disk with all paritions is the way to go if you want a bootable image that can be restored to another drive. I never use "entire pc" because you end up with other drives in the backup too if not careful. Full disk with paritions, lets you choose just the disk you want - the OS one usually (just make sure all paritions are selected under it - by default it shows a "short menu" at the bottom of that window but switch to "long menu" just to make sure all paritions were really selected - whch they should be.
The PDF you sent only shows Acronis - I don't see your explorer setup - maybe you uploaded the wrong one? If you can manually navigate to those files/folders from Windows, outside of Acronis, then permissions are most likely correct. However, just being able to navigate doesn't mean you have write access either - it could just be READ. You can test to make sure you can read/wriite by create a new .txt file in the directory (if permissions are not available because they are being managed from a NAS, SMB router share, etc and not available to view in Windows).
As long as you can see the files in windows and acces them - you'll always be able to recover with the offline bootalbe recovery media (which is the method I'd recommend anyway). If you really had to, you could copy them to an external hard drive and connect directly to the system to recover. However, if networking and permissions on the shares is correct, you can enter the credentials in your offline bootable recovery media and then it should let you navigate those directories, locate the tibs and start a backup or recovey to those locations.
The problem wiht Acronis in Windows, is that currenlty, once you enter credentials, if the permission or the share changes, there's no easy way to re-enter them. The registry key modification is a work-a-round. Removing the backup task (not the backup files!!!!) and re-importing the backup files should also prompt for credentials but then requires you to create a new backup task to keep adding to them (if you want).
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oops you are right, I was able to create a .txt file on that drive in the proper folder. I am going to start the steps you mentioned above now and see what I can do.
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Well I deleted those registry keys but i couldn't remember the username and password for the drive so I started looking for the software that came with the drive, I re-installed it and was able to verify my username and password, I entered that information and it still wouldn't connect. In the drive software I noticed it showed the drives IP back at 10.0.0.255, hmmmm I reserved the drive IP in the router, what gives.....soooo
I rebooted the router, hard drive and tried again, woila, it connected.
I am going through now validating all four backups, clean C: drive, clean D: drive, today C: drive, today D: drive to make sure everything will work.
I also need to make sure I have a good offline bootalbe recovery disc, I think I did one of those, if I did not can you point me to directions for creating that....
oh I like the badge, I was a 27250 in the USAF moons ago....
tim
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Thanks for your service! That's a tough career field for sure!!
Glad you got things sorted out. It's important to make sure the networking, shares and permissions are all in place to start so you nailed that. Just curious but is the drive IP back to the reservation after the reboot - that may have been the culprit.
Bootable media is pretty easy to create. Just launch Acronis, click on tools >>> rescue media builder. It will do the rest for the default linux bootable recovery media (assuming you already installed the media builder add-on from your account download before). If not, be sure to grab the latest and install it.
The default Linux bootable media works for most systems. However, drivers are behind for some of the newer hard drives (PCIE NVME ones like the Samsung 950 Pro, and a few of the newer Intel NICs). Test the bootable media and make sure it finds your hard drives and NIC and you're good to go. If not, you'll need to create the WinPE version, but you'll have to downoad the Windows 10 ADK first (use the one in my signature for 10.1 if you need to go that route). I usualy create bootable USB flash drives but cd's are fine too.
One note on the boot media - it's legacy/mbr and uefi/gpt capable. Not sure how your machine OS was installed (type msinfo32 in your search bar and hit enter and then see what is says under "bios mode" to confirm. You want to make sure to boot your Acronis bootable media in the same fashion as your OS was installed - not as important for taking an image, but if you boot the other way when recovering, it will try to format the destination drive and make it bootable as of the method the bootable media was launched from.
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ty for your service as well! Yes the drive is back to the reserved IP and I think that was the problem. I'm not sure why that single instance has the IP address as the name while the others have the name of the seagate drive though.
This is a Win7 pro machine with OS installed on C: drive (solid state), all the programs and other files are installed on D: drive (I am using an alias to point My docs, my pics etc to D: drive), I have a CD rom drive, my external hardrive is if I remember not a NAS drive (I don't even know what that means, I just remember when I added it to the system I couldn't set it up that way), it is just plugged into my router and has a private section as drive Y: and public as drive Z:
May be a stupid question but you mention Linux bootable media, will that work with a Windows machine?
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Tim, the bootable media being is not an issue. Most bootable media, aside from Windows, is some form of Linux or UNIX. Regardless, the bootable media is creating a ram disk (virtual hard drive run completely in your RAM memory) and booting into that completely outside of Windows. It is then using Acronis technology to backup and restore data from the other disks and reads everything as data at that point.
In your setup, your router is acting as a NAS (network attached storage) and creating an SMB share for the data on the external drive attached to it. So it is a usb drive, but being accessed as a network share resource by computers on your network. In Windows, you can connect to shared by IP or DNS host name. The result is the same but that's probably why one shows up by IP and the others by name. If you change the ip on the router, then the one connected by IP will need to be updated too. The ones connected by name should still work since the name follows the IP.
You could try mapping a new drive letter to the share using the name from Windows explorer and it should connect that way. You could then remove the mapped share by IP, but would have to update the path and credentials in Acronis again. If it's all working now, just leave it as it is unless you want the mapped share to look the same everywhere.
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Thank you, the way you explained that makes perfect sense now, reading all of the how to's when I made those first backups had me more than confused...thank you again.
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Tim,
Glad to hear it!
Yeah, UEFI has made things a lot more complicated for a lot of people. So many boot options/choices and some computers allow both, but need to be tweaked, some still only work in Legacy, some only work in UEFI, yadda yadda yadda. Lots if trial and error with configuring the bios and verifying how the OS is installed to make sure everything is setup just right to allow any type of booable media (outside of Widows to work). Heck, even Windows 8.1/10 installers need to be booted the correct way or they will automatically install the way the media was booted (and in some cases fail because a UEFI install is being tried, but the disk is still formatted MBR ... or vice-versa) Eventually (hopefully), all this will become a lot easier in the future and perhaps legacy/bios will be phased out completley at some point, but probably not anytime soon.
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