High system load by TIH main utility

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 7

Hi,

I've been using TIH for some months now. I don't have any actual complaint about its efficiency or anything like that.

I have several backup jobs which are performed regularly and the system load during backup tasks isn't really high.

However, when I launch TIH's main application (or client, don't know the correct name) to manage my backups, it will consume a lot of CPU and disk usage will remain at 1.5MB/s as long as the application is running. I can let it alone for hours and it will remain like that...

Is there any particular reason for this?

Thanks.

Thu, 01/24/2013 - 19:16
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 7

I forgot to mention that I'm running ATIH 2013 build 5551 in Win 8 x64 pro.

Also, it appears that the process isn't being killed when I close the application.

Thu, 01/24/2013 - 19:20
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 46
Comments: 2759

Juan,

There is a fix for COM surrogate / DCOM errors that may help with this. It is located here: http://forum.acronis.com/forum/35064?page=1#comment-122863

Before applying this fix, exit True Image, and open task manager. End Task any instances of TrueImage.exe. Or just restart the system, and apply the fix before starting True Image.

Let us know if this helps with your particular issue.

Tue, 02/12/2013 - 22:20
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