Home Plus Pack 2010 Installed. No Use Acronis Universal Restore option available
Version 7,046 of Home and Plus pack were installed. I backed up a system and tried to do restore, but the option to do a universal restore isn't there. I've checked the help/about, and it says the plus pack is installed.
Any suggestions?
Thanks,
Ralph

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And which version of bootable media? There would be no reason to use UR without bootable media that I can think of.
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I tried both ways, neither way showed an option for universal restore.
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Gary Darsey wrote:And which version of bootable media? There would be no reason to use UR without bootable media that I can think of.
Version 7,046. One reason would be to restore to a second disk and be able to boot from it. That way I could potentially keep all my content and boot from it as needed by using the BIOS option. If I could do it from Windows 7, I wouldn't have to stop using my computer while copying everything over. Neither method shows the option, so it doesn't matter.
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I pointed out what to look for in this thread: http://forum.acronis.com/forum/9960
You have to actually be in Restore wizard to see the option.
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Gary Darsey wrote:I pointed out what to look for in this thread: http://forum.acronis.com/forum/9960
You have to actually be in Restore wizard to see the option.
Not on my system :( The boot screen of the CD says it's the plus pack version. The restore wizard has only per disk and per file options.
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Definitely not the way it should be. I don't have a solution for you, unfortunately. I have a variety of bootable media both with and without Plus Pack, and all the Plus Pack versions have the checkbox, all the base versions don't, all with build 6053. In fact, I was working on some bootable media experiments just before I logged on, so this is very fresh information.
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Have got same problem with Bootable Media Build 6.029 and now 7.046:
In the restore wizzard there is no option for the universal restore!
I installed TI2010 6.029 German version, than PlusPack 6.029 German version, created an ISO for the bootable media and burned on CD as described in the Quickstart Guide. But when I boot with this CD, TI2010 is starting and shows "2010 PlusPack" on start screen, but when I click on "Recovery, complete Drive", on screen "Recovery Method" there is no option for the universal restore, just
- Recover complete drive and partition (*)
- Recover Files and Folders (*)
(Looks exactly like TI2010 without installed PlusPack! But it has been installed !)
(*) this is a translation of the german menue items , don't know how they are named in English version.
Than updated to 7.046 (TI2010 and Pluspack), rebooted, created ISO, burned on CD, etc.
But same result as before: no universal installer option !!!
What's wrong ???
Is there anybody who has really seen this universal installer option on the screen?
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As I mentioned above, I see this option all the time. I just did it again to confirm.
Here is what I have:
True Image Home 2010 with Plus Pack build 6035
WinPE 2.0 bootable media made via Acronis WinPE ISO Builder
built under Win XP Pro SP 3
WinPE w/ True Image PP booted via CD, Grub4DOS USB 2GB flash drive, Grub4DOS USB 320 GB hard drive - three methods!
No matter which sequence is used to get to the Recovery method screen (different methods to selecting disk backup file), the Universal Restore option checkbox is always shown. Every single time, no matter what, it always works. This is why I stick with the WinPE approach and why I bothered to write the tutorial.
I just downloaded the ISO file for build 7046 Plus Pack from my account (Acronis loader version, not ISOLINUX, as Ilya mentioned elsewhere, I believe). Booted fine, shows Plus Pack on splash screen, verified in About box as 7046. Same behavior as as above - no matter which sequence is use to choose TIB file prior to arrival at Recovery method screen, the "use Universal Restore" option checkbox is always shown below the "Recover Whole Disks & Partitions" selection.
I would suggest doing the same - download the ISO from your account, and try that. It seems to work fine for me.
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Gary,
The problem might be that Hans is using the German language version. There are often differences between the language versions both to each other and to the English one. It is possible that Acronis have left out the option in error.
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Hello all,
Colin and Gary, thank you very much for your help.
Mr. Dohrmann, let me assist you.
I've sent you a Private Message with a download link to the ISO image for Acronis True Image with Plus Pack. I've just tested this image and it do shows Plus Pack on the splash screen and on the About screen.
Please burn the downloaded ISO to a CD and check if the issue still persists.
Please let me know if you have any further questions.
Thank you.
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Hello Ilya (thanks to Gary and Collin as well!),
I have downloaded the ISO and just tested:
- Splash Screen and About page are showing 'True Image Home 2010 Plus Pack'
- But: unfortunately the same problem as before, no universal restore option on the Recovery Method page!
Have doublechecked, tried everything to get it running, no success!
For me it looks like that in the German version this feature is completely missing!!!
And this must be a bug in the Acronis software...
Can you please provide me with an english ISO file?
I really need it asap, because have to restore a crashed server on new hardware!
Thanks for your help,
regards
Hans
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Maybe Ilya could send me a link for the German version of the ISO for 7046 with Plus? I could run it and see if it works on my system, perhaps.
A difference in the German version might explain what Hans is seeing (or rather NOT seeing what he should be seeing). But what about Ralph? He is probably using the English version.
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Hello,
Hans-J., upon your request I've sent you an English ISO file.
Gary, I've provided you with a German ISO image.
Please let me know if you need any further assistance.
Thank you.
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I've tested the German ISO that Ilya provided me with, and on my system, the Universal Restore options does appear.
Plus Pack is shown on the splash screen, and also in the About... box.
Here is what I see (German in italics):
On Recovery-Methode
Under Recovery kompletter Festplatten und Partitionen / radio button selection
appears Acronis Universal Restore verwenden / check box selection
So nothing appears to be "missing" in the German version - at least when run on my hardware.
I've noticed in other threads some mention of strange behavior when using a wireless mouse. Perhaps this or some other hardware compatibility issue is causing the Universal Restore option to be deactivated? My hardware is very standard, with the system being 6 years old. I have a standard wired mouse and keyboard. My main backup drive is an external USB hard disk (1 TB Seagate / WD core) attached via rear tower USB port, and this is the only USB device attached.
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Hello all,
Yesterday I've spent a lot of time testing different versions of Acronis Bootable Media with backed up Windows 7 and Windows XP Professional.
All bootable media (downloaded English and German ISOs and created with Bootable Media Builder) worked flawlessly.
The only thing I've noticed that Universal restore option won't come up if you have a Windows 7 OS and haven't backed up a small 100MB system reserved partition. In all other cases Bootable Media worked as expected.
Please let me know if you have any questions.
Thank you.
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Hello All,
first of all I would like to thank you all for your ongoing support!
What Ilya pointed out is just my situation:
- Win7 OS is on C:
- No 100MB System Partition on the disk!
Because have Win7 installed on a completely pre-partitioned disk. In this case Win7 is not creating this 100MB
partion. By the way, this is an by Microsoft officially supported method to install Win7!
Win7 was running well before this hardware change become necessary (old motherboard defect)
- Universal installer is not shown on the "Recovery method page"!
Neither in German or English version.
So what is the recommended way to restore my backup:
- delete all partitions on this disk and starting with a total blank disk, trying to restore the backup?
Is universal installer working in this case?
Or
- I can of course reinstall Win7 OS from Microsoft Setup Disk on a blank disk again to get this 100MB partion...
But I tend to get the Acronis Universal Installer to work (by restoring this not booting Win 7 C: partition,
due to the motherboard change) to learn how it is doing it's job, because I need it to restore a more complex
Windows 2008 Server partition on this same disk (including SharePoint and SQL Server and
some data partitions).
Anyway, don't understand why this problem with the missing 100MB partition occures???
This is an officially by Microsofoft supported partitioning of a disk.
What I need is to get the Win7 partition on C: restored with univeral restore option and later on get an other Win2008 SRV partition restored on D: also with universal restore.
So what is the recommended way to get it running???
Regards,
Hans
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Hans-
The system partition may be a hidden partition. The easiest way I know to find hidden partition is with True Image (this ability is one of the main reasons I chose TI in the first place).
When setting up for a disk backup, all the partitions on a disk are listed, even the hidden ones, which may well not have labels or other identifying features. In order to use UR, all partitions on disk, as well and MBR/Track 0, most likely have to be included in the backup.
You can set up for a backup without actually doing one just to see the list of the partitions.
All of my backups are "full disk" backups, including MBR/Track 0, a "hidden" utility partition on my Dell system, and the main system partition ("drive C:"). Perhaps this is what UR is looking for, so since it is happy with my backups, I see the UR option.
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+1 on Gary's comments. If you look at your OS partition with the Win7 DiskManagement snap-in, and it's status doesn't include "System, Active", then your bootloader resides elsewhere.
I suspect that the PlusPack option doesn't show up because none of the partitions in the archive is marked as an "Active" (system) partition.
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Even with a backup containing only my system partition, no MBR/Track 0 or hidden utility partition included, the UR option appears, regardless of German or English 7046 build or 6053 build running off bootable media. So this experiment did not provide any useful data. There must be some hardware issue keeping UR option from appearing that is absent in my system. Sorry this did not lead anywhere.
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I ran a test on two VirtualBox VMs where one has a Win7 installation that consists of the 100MB "System Reserved" and OS partitions, and the other only had a single primary Win7 OS partition. With the two partition scheme, if only the OS partition is in the backup archive, I get no UR option when setting up recovery parameters. If both the OS partition and system reserved are in the archive, the UR option is available. With the single partition scheme, I got the same results as Gary did -- i.e. the UR option was always there.
Though Hans' Win7 installation does not have the 100MB system reserved, it's not clear from his post #17 which partition on his disk is marked as "active", or what type of partition (primary or logical) the OS resides in. I still suspect that the UR option does not appear because the TIH/PlusPack software has determined somehow that the archive does not contain a "bootable" operating system.
Hans, if you could provide a screen image from Win7 DiskManagement that shows the disk your OS is installed on, it may help in our attempts to try and figure this out.
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garj:
to make it clear:
- my disk has had the following partitions:
c: for Win7 (primary, active) and Win7 has booted from this partition!
d: for Win2008SRV (logical)
e: DATA (logical)
Now I have deleted C: partition and reinstalled Win7 on C: again and Win7 setup has created this damned hidden system partition of 100MB!
Then did a fresh backup of C: and this hidden system partition.
And now: tried to restore C: from backup AND "big surprise" this Universal Restore Option is now coming UP !!!
So what have we learned now (from my point of view):
- TI2010 obviously expects to have this hidden system partition in the backup, otherwize the UR option will not come up!
- It can not handle a situation where Win7 has been installed without this hidden system partition!
- In this case you can do a normal backup and restore but you don't have an UR option.
Bad...
Anyway, now I need to figure out how to restore my Win200SRV partition on D: with UR...
Hopefully can give a feedback in the next days.
Hans
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IMO in the long run, having the 100MB partition is a good thing, as it allows you to have a single boot manager location for both your Win7 and Win 2008 Server installations.
Unfortunately, that doesn't help much with the issue of trying to get the UR option to appear so your existing Win2008Srv backup can be restored to different hardware...
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Gary what version of windows are you running I am having the same issue I am running W7 and my backup is W7
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I have this exact same problem: A bootable CD was made from WinXP SP3 (German), Acronis True Image 2010, build 7.046 with Plus Pack installed. Booting from this CD on two different computer systems shows the same results:
- the splash screen appears with "Acronis True Image Home 2010 Plus Pack"
- when attempting to recover THERE IS NO OPTION IN THE RECOVERY METHOD FOR UNIVERSAL RESTORE under "Recovery Method" or anywhere else.
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My particular problem has now been solved. The Universal Restore option appears IF AND ONLY IF you are restoring the system partition (boot partition) which contains boot.ini, ntldr and NTDETECT.COM in the root directory (these are hidden system files which are necessary to start Windows XP). According to my Acronis contact, if Acronis True Image finds the boot.ini file in the partition image it recognizes the partition image as bootable and offers the Universal Restore option.
The problem on my system was this:
Windows XP starts from the G partition (the "start partition"), but the "system" starts from the C partition ("system partition" or "boot partition") where boot.ini is stored and looks like this:
------------------
[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect
------------------
I was trying to restore images of only the G partition and so Universal Restore was not offered. As soon as I included the C partition in the image and tried a restore from it, Universal Restore was offered.
Alternatively, I just copied the above mentioned files to the root of the G partition, made an incremental image of G, and got the Universal Restore option when trying to restore the incremental image.
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Alfred, I have an XP image (active primary) from a drive with only a single partition. boot.ini, ntldr and NTDETECT.COM are all present on this drive in the root directory. The Universal Restore Option IS NOT displayed when I try to restore this full drive backup image.
I have another backup, from an older, similarly configured machine and it DOES have the Universal Restore Option available when I attempt to restore it. I can not figure out what is preventing ATIH2010 Plus Pack from presenting the Universal restore option to me.
Who was your Acronis Contact? Is that information posted somewhere in the KB? I have not seen it.
Thanks, Bleep Out.
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Well, Colonel, sir, that sounds like a bit of a puzzler. I have not found any information ANYWHERE about the conditions required in order for the Universal Restore Option to appear... except, of course, what we see in this forum.
It certainly sounds like everything is there for the Universal Restore Option to appear. Verify that the essential files are actually present in the troublesome XP image and were not excluded by a backup filter (i.e., exclude system/hidden files/folders - s. attached German image of filter settings. Since you have a working and a non-working image, I would try to compare (browse) the two images and look for any differences in essential folders/files. I assume that the single XP partition is a primary and not a bootable logical partition (could happen, though unlikely in your case by the sound of it).
Other than that, I'm afraid I can't be much help without hands-on or live troubleshooting possibilities :-(
If you have not yet registered the PlusPack for TI2010 with Acronis, doing so now will give you 30 days of free support, which is what I took advantage of (otherwise you have to pay a fee for yearly support). Next step would be to file a support case with Acronis. They will ask you some standard questions per email and you will have to send them additional info before it gets down to the nitty gritty. I'm sitting in Germany and the person handling my case was Andrew Mikhaylov. Bear in mind that these 1st-level support techs are generally not directly associated with Acronis, but with a support center and handling cases for possibly a variety of companies/products. Mikhaylov was quite competent and connected remotely to my computer in order to examine the issue. You may end up with someone not quite so savvy, but if they can't solve the issue, the case will be escalated to 2nd-level-support where the real Acronis folk are, I expect.
One thing Mikhaylov asked me was if my XP was pre-installed OEM or CD-installed. I don't know what relevance that has, but my system was not pre-installed. Is there any difference between your XP systems in this regard?
Let us know how things go!
Alfred
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PS: For troubleshooting purposes, make sure the XP image is not password-protected.
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Thanks for your suggestions Alfred.
I did verify that the system files actually are in the image. I have restored this image to a drive on the target hardware and it will boot but will Blue Screen during the boot process because the Hardware on this machine is so different from the source hardware.
I've got this image booting into Safe Mode but am having issues getting it to accept the proper display drivers in safe mode.
That of course has nothing to do with why ATIH w/ PP doesn't like the disk image.
Thanks, Harry
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