How to configure e-mail notification?
I created the Acronis Secure Zone. In the log for that event, it has a warning about not being able to send me an e-mail. I've wandered around the program, including clicking on the gear icon to look at some settings, but I have yet to find out where I configure the SMTP settings in ATI2012 so it can send notifications via e-mail.
When creating a new backup job, I can see the Notifications tab where I specify the SMTP parameters needed to send me a notification e-mail. Okay, that's for that backup job. How do I configure the global SMTP settings to use as the default for a new backup jobs and other actions, like when creating/modifying the Acronis Secure Zone?
What has caused you to believe that there is such a setting (which I would also be interested in seeing).
Because the log shows there was an error trying to send an e-mail after modifying the Secure Zone. The program says it tried to send an e-mail. There is no notification option for the wizard when modifying the Secure Zone. There is no global setting for notification for use by those wizards that attempt to send e-mail but who don't provide a notification option.
The program said it tried to send e-mail. The result was that the program generated an error. So if the program is trying to send an e-mail then you would think the program would have an option of where it should send that e-mail.
There is no other place to set up email than in the backup options. It is unexpected that the program tried to send an email upon modification of the secure zone.
So how do I report this as a bug in the product? Either it should not be trying to send e-mail when the ASZ is modified or, if it really isn't sending an e-mail, it shouldn't report having tried to do so in the logs.
I will call out what you discovered.
Hello Everyone,
Thank you for posting and I appreciate your help Pat and bocabean5.
VanguardLH, thank you for reporting about this issue. Could you please collect this report using Acronis True Image 2012 Home and attach it to your reply. I have forwarded your comment to our Testing Lab and we will need the system report to create a proper test case for this issue.
Please let me know if you have additional questions.
Thank you.
I started the report. There was some disk activity and then the process crashed with:
Acronis True Image Home
Acronis True Image Home has encounted a problem and needs to close. We are sorry for the inconvenience.
It claimed to have product an output file at %temp%\bf2a_appcompat.txt but it wasn't there. Below are the details shown in Event Viewer, Applications log:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 05/07/2012
Time: 06:44:32 PM
User: N/A
Computer: ZODIAC
Description:
Faulting application trueimage.exe, version 15.0.0.6154, faulting module ti_managers.dll, version 15.0.0.6154, fault address 0x0080cc70.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 74 72 75 ure tru
0018: 65 69 6d 61 67 65 2e 65 eimage.e
0020: 78 65 20 31 35 2e 30 2e xe 15.0.
0028: 30 2e 36 31 35 34 20 69 0.6154 i
0030: 6e 20 74 69 5f 6d 61 6e n ti_man
0038: 61 67 65 72 73 2e 64 6c agers.dl
0040: 6c 20 31 35 2e 30 2e 30 l 15.0.0
0048: 2e 36 31 35 34 20 61 74 .6154 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 38 30 63 63 37 30 0080cc70
0060: 0d 0a ..
ATI2012 had crashed so its GUI window was no longer display. I reloaded ATI2012 (TrueImageLauncher.exe) and tried to generate the report again. It wouldn't load. No GUI window appeared. In Task Manager's Processes tab, I'd see a 2nd instance of TrueImage.exe show up and then disappear. There were no errors for this listed in Event Viewer. So I used the Services applet (services.msc) to stop all the Acronis services. The Acronis Nonstop Backup Service (afcdpsrv.exe) was unresponsive. I had to forcibly kill it. Before I got to trying to stop the other Acronis services, this one started again (so one of your other services will test this service and start it if not already started). I stopped the scheduler service and then the sync service. I killed the TrueImage.exe and TrueImageMonitor.exe processes (they wouldn't politely terminate so I had to forcibly kill them). Now the nonstop service would stop and stay stopped. None of these services are the main program so I had to go figure out where there were startup items for this program. I found them under the HKLM\Software\Microsoft\Windows\CurrentVersion\Run key. So I ran TrueImageMonitor.exe and schedul2.exe. I restarted the 3 "Acronis" services. At this point, there was no TrueImage.exe process so I suspect when the GUI crashed that the program for it is TrueImage.exe and a remnant stub stayed in memory when it crashed. When I tried to load the GUI again, the remnant TrueImage.exe process prevented loading another instance of itself and why I never saw the GUI window on trying to reload ATI2012. When I loaded the ATI2012 GUI program, now its window appeared. So now I tried again to generate the report. Want to guess what happened? Yep, it crashed again.
The crash dialog said it, too, generated a .txt report file. It was there but I closed the dialog before attaching the file to this post. Turns out Windows creates the .txt file and then deletes it when you close their error dialog. Yeah, that makes a lot of sense. Say it's there but then delete it. So I forcibly terminated the TrueImage.exe process again, loaded ATI2012's GUI program (TrueImage.exe), generated the report, it crashed, and this time I attached the file before closing the error dialog.
This is a trial version of ATI2012 that is well within the 30-day trial period. I wanted to see if the product was usable again for my old computer but for a newer version of ATI (since I had problems with the old v11 which forced me to use other backup software that did work). I've had ATI in the past (10, 11) and wanted to see if I could go back to using it (but at the latest release). Does the trial version not support generating a system report? If so, it still shouldn't be crashing instead of just complain that function is not supported in the trial version.
I cannot use Acronis to generate a report because it crashes when executing that function.
A report can be generated from the bootable media CD. If you have other commercial backup software installed, that has been reported to cause conflicts.
I still have Easeus ToDo Backup Workstation installed. That was what I was using last before deciding to quit using it. However, until I get around to deciding on what to replace it with, I used it to save a full image backup and need it around until I switch to something else and thereafter I can uninstall Easeus ToDo Backup.
If I boot using the Acronis rescue CD, how will it be able to save the report it generates? Will it write to one of the hard disks? I don't have the WinPE version of the bootable rescue CD (as that costs even more money for the Plus Pack for ATI2012). All I'll have is whatever rescue CD that the program creates (which I suspect is Linux). Since I'm booting using a CD, it won't be writable.
When report is ready to write, it will ask for a flash drive to be inserted--is one method.
The report generator crashes from the bootable rescue CD, too. I ran ATI2012 (under Windows) to burn the bootable rescue CD. Then I shutdown Windows and rebooted the computer with the rescue CD in the CD/DVD drive. The system booted to the rescue CD.
When I see the blue Acronis menu screen, I select "Acronis System Report". That screen changes to a fuzzier blue screen (low resolution displayed on a high resolution monitor) showing "Acronis True Image Home 2012". Eventually that screen gets replaced by a black screen with a white "Acronis" followed by "Loading, please wait ...". In a short time, I see:
Acronis
Loading, please wait ...
no RAID disks
Reading all physical volumes. This may take awhile ...
/bin/ipwatchd: error while loading shared libraries: libpcap.so.1: cannot open shared object file: No such file or directory.
Setup AVD devices
Then the computer reboots. So the report generator on the bootable rescue CD also crashes. If on the Acronis menu screen I select "Acronis True Image Home", I see the same fuzzy screen, the white on black screen with "Acronis. Loading, please wait ...", the same error about load the shared libraries, but instead of rebooting the ATI2012 program loads. So it appears there is an error regarding this library but it's not a requirement. So the ATI2012 program will load from the bootable rescue CD but the report generator crashes whether I run it under Windows or by using the rescue CD.
Since Acronis' report generator doesn't work, I ran msinfo32.exe and export its list to an msinfo32_report.txt file that is attached to this post.