How do I get a refund?
There's no phone number to call, and when I contact the chat service they won't even acknowledge that I've asked for a refund, just keep giving me "solutions" that don't work. I posted a question to this forum, and still have no answers. I'm going to migrate back to using Windows 7's native Backup and Recovery, because I can't get the Acronis products to work. I can't get the Bart PE program to create an ISO image, because it can't even find my installation files. This is getting impossibly complicated, and it's going nowhere. I'm easily within the 30 day period and would like to get a refund for True Image Home and the Plus Package that I bought, because they're unusable. How do I do this? Someone give me a telephone number to call, please?
Copy from Acronis homepage
Refund Policy
Within 30 days of your software download purchase, you may request a full refund from Acronis for any reason. We cannot accept returns more than 30 days after your purchase. To return software download to us, please email info@acronis.com.au with your full name, address, telephone number, product name, order number, and serial registration code. Acronis cannot refund purchases made at retail outlets. Please refer to the retail outlet's refund policy on this matter.
Open a support ticket. Among all the reasons asked why you're opening a ticket, one of them on the list will be to get a refund.
"Refund" wasnt and still isnt on any of the support ticket pages I get.
I put "Refund Request" where it says "Please enter the title of your request".
I requested my refund on 12/2/2009.
No responce (other than a single automated reply).
In another couple days I will try sending a 3rd request and copy Cleverbridge and an Acronis Territory Sales Manager warning them that I will be forced to contact my credit card company and do a chargeback if they havent given me a refund by 12/22/2009.
Must've changed recently because that's how I filed for a refund. Got my money back in two days.
Hello all,
first of all please accept my apologies for delay with the response.
Marc is absolutely correct (thank you!) - in order to obtain the refund you need either to submit the case yourself or contact us via chat or phone and request the submittion of the refund request. We are able to return you money in two cases
- In case there had passed not more than 30 days since the purchase date.
- In case we cannot resolve the technical issue that you have faced.
In both cases Home and Home office products refunds are processed without any question.
Dear James and Scott,
please accept my apologies for the delay with the response via submitted cases. I have checked our cases base, found your requests and processed the refund - you should have received the notification, could you please kindly check your e-mails for that?
I would appreciate if you could let me know via PM or here whether everything is fine and should you have any questions - do not hesitate to ask, I will be glad to answer.
Thank you!
To affirm this, I recently had unresolved issues with TIH 2010. While in chat, I asked for a refund. Since I had purchased TI within 30 days, I received a refund within two days. Don't bother submitting a refund request case yourself. Chat would be my suggestion. You can copy/paste your chat sessions to save any records, ticket numbers, promises, or whatever to make your process easier.
I have received a refund for both ATIH2010 and the Plus Pack.
Thank you very much Yana Savchenko!
Reference number:
(required for all inquiries)
9623630 Invoice Date: 1/27/2010
Invoice number: BKD-736286170
I asked for a refund within an hour of downloading the product and have heard nothing. Moments ago I followed the steps outlined by Peter, above, before seeing the comment by Yana.
I don't care how its done I just want a refund. The products have been removed from my system; including registry keys.
I received a refund shortly after posting this. Sometime later I bought a WD drive that had the Acronis software as a freebie and I used it a number of times, and ultimately decided to repurchase based on that experience. I'm also more adept at getting value out of these user forums. (You live, and learn.)
I'm currently wondering if I can easily transfer a Windows 7 install to a different computer, and then just change the Product Key to another license in order to keep both running. Seems like it ought to be a snap with the Plus Pack, but as usual things can always go wrong with Windows Activation (or Reactivation).
I am unable to access Live Chat due to some kind of browser error - even after enabling popups for the Acronis website the page refuses to open.
I am requesting a refund of the "Acronis True Image Home 2011" purchased yesterday (03NOV2010)
I'll keep trying to work around the browser issue or find another means to contact Acronis support or whoever it is I have to talk to, to obtain said refund.
EDIT: Got it working. I think. Live chat support works rather oddly, as it seems it's not "live chat" but a request sent. Got a email saying a ticket was opened:
"We are sending you this letter to assure you that your message has been
received, and a new case 00934718 was created. Please do not submit your request
more than once; multiple submissions generate extra paperwork that simply slows
down response times."
Apologies for the multiple requests, it was a browser issue.
chat...ya right....doesn't work.... Phone number....can't get it.
Poorest support I have ever seen in a commercial program. I've had better support with free programs.
I opened a support ticket asking for a refund the day that I purchased the software a week & a half ago & haven't heard anything in response. ...
I just tried Chat though & was told that I should get the refund in 5 to 7 days, so I guess chat is the way to go.
http://www.cleverbridge.com/?scope=cuseco
If you bought your software directly from the Acronis website, the link above is the fastest and easiest way to get your refund. Mine was processed in just a few hours.
I am requesting a refund of the "Acronis True Image 2016" purchased yesterday
I can't use anything and i misunderstanding this program
sorry if ucan refund everything plz do that
Does this help you,
Win 7 PRO 64 bit with 8 GB memory and third edition Intel i5 3.2 GHZ computer. For anyone with Windows 7 and MAYBE also Windows 8. I am fussy about simplicity and have used TI 2013 for a number of years now and without any problems. I've found the Windows 7 back-up software very time consuming when creating a back-up and essentially next to worthless. Same with Windows System Restore, both now, and all the way back to Windows XP. You never know if it will work. Windows 10 uses Windows 7 back-up and restore also. It was confusing to use TI 2013 in the beginning, and even more so after booting the software from a boot disk or USB flash drive. I only make full back-ups of my OS and programs, which are about 30 GB of an SSD, and store the back-ups on another D drive SSD. Without validating, it takes about 2 minutes and 30 seconds to create a full back-up. Besides a few clean install back-ups, I create and store a new full back-up after 3 days or so, and delete the previous one. I keep all of my files on my D drive, and manually back-them up using the OS whenever I feel like doing it. If that type of backing-up works for you then you should experience success.
Windows W7/W8.1/W10 back up and restore (creating a system image, not file and folder backup) works faultlessly in creating and restoring a PC. I have a similar sized C drive to back up as yourself and it takes around 2.5 minutes to image. A restore completes in around 3 minutes (its an SSD on a Dell laptop with 4Gb RAM). Having had such a bad experience with TI2016 I needed something I could trust and Windows had it all along. No worries over anything, no overheads and services running and it even allows bootable media to be created just like Acronis. Big difference is that Windows backup just works as it should with no glitches and no fuss.