How do I move a serial from one PC to another when the serial has been entered on the wrong PC?
I recently bought 2 copies of Acronis True Image 2015 (build 6525) one an upgrade for my desktop, the other a full version for my daughters laptop. Both installed and activated with no trouble but when I registered on the desktop, by mistake, I copied both serial codes into the box. When I had the time to register the laptop copy Acronis will not accept the serial number, saying that the number is already in use. (I assume this means that it is shown against the desktop where it is not needed because the desktop is covered by its own serial number}. I want to be able to remove this serial from the desktop in order to use it on the laptop copy. There appears to be a way to change the serial number from one computer to another if you have tried to install one licence on more than one computer but this option does not appear on the screen in my case. Does anyone know how to transfer the serial number to the laptop please?


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I purchased a 3 computer upgrade + 1 computer upgrade licenses. Initially I installed on original computer Win 7 pro with OEM version (WD) no problem. Second computer- no problem on win 7 pro, 3rd computer is a MAcbook, it says I need original OEM registration #, won't accept new serial number without me entering old one as this was an upgrade license. I can't get this from original computer as it was upgraded and OEM. WHat do I do? Thanks.
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Hello JPL418,
Thank you for your posting! You will need 1 Standard key for your Mac. It's possible to convert an existing upgrade key to the Standard one, you will need to pay the Service Handling Fee and contact our support team with this request.
Thank you,
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