Skip to main content

How to find and retrieve a folder from backup

Thread needs solution

Hi all

I have used Acronis for backing up my computer for a very long time, in fact ever since Maxtor stopped with the program "Retrospect", which was a program easy to use.

Now I need to find and restore a folder, and that seems impossible.  First - how can I find anything among  hundreds of folders with the same date. And I am not able to open any of the folders. No response when clicked on.

What can I do?

 

 

0 Users found this helpful

Knitter, welcome to these user forums.

What type of backup do you have, is this a disks / partitions backup, or a files & folders backup, or something else?

How are you attempting to find and restore a folder from this backup?

Please see the ATIH 2010 User Guide which can be downloaded from: http://www.acronis.com/en-gb/download/docs/atih2010/userguide/ (this is 8.2MB and in Acrobat PDF format).

In particular, see page 89 for section: 10.4 Recovering files and folders
Depending on the backup types you have used, there may be several methods of recovering files and
folders. In most cases you recover files and folders in Windows. You can recover files and folders
from a file backup archive and from a disk/partition image as well. To recover files/folders from an
image, you can mount the image (see Mounting an image (p. 134)) and copy files/folders to a desired
location using Windows Explorer.
If you need to recover just a single file/folder or a few files, double-click on the required image
backup archive. Then drill-down to the folder containing the file(s) you need to recover, select the
file(s), right-click and choose Copy in the shortcut menu, open a folder for saving the files to be
recovered, right-click in the folder and choose Paste in the shortcut menu. You can also drag the files
from the backup archive into the destination folder. This method can also be used in case of My Data
type backup archives.
One more method of recovering files/folders from an image is described below. See Recovering files
and folders from image archives (p. 90)

Hi, Steve

thank you for  the answer. I shall try your links.

The problem is that whether I click , double-click or right-click absolutely nothing happens. I have tried for days now, but cannot get any response from the program.

My backup is files & folders, and i backup automaticly every sunday to a 2TB external HDD.

Knitter, if clicking on the backup image file isn't working for you, it is possible that you have lost the integration between Windows and ATIH 2010, so you have two options going forward.

You could do a reinstall of ATIH 2010 to reinstate the Windows integration, which you will probably want to do anyway, or for the immediate need to restore files or folders, you can do this from within the ATIH GUI as described on page 134 of the user guide:

17 Exploring archives and mounting images
Acronis True Image Home offers two kinds of archive contents management: mounting for images
and exploring for both images and file-level archives.
Exploring images and file-level archives lets you view their contents and copy the selected files to a
hard disk. To explore a backup archive, double-click on the corresponding tib file. You can also rightclick on the file and choose Explore in the shortcut menu.
When you copy files from a backup being explored, the copied files lose the "Compressed" and "Encrypted"
attribute. If you need to keep these attributes, it is recommended to recover the backup.
Mounting images as virtual drives lets you access them as though they were physical drives. Such
ability means that:
 a new disk with its own letter will appear in the drives list
 using Windows Explorer and other file managers, you can view the image contents as if they
were located on a physical disk or partition
 you will be able to use the virtual disk in the same way as the real one: open, save, copy, move,
create, delete files or folders. If necessary, the image can be mounted in read-only mode.
The operations described in this chapter are supported only for the FAT and NTFS file systems