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How to get Plus Pack to show up??

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I installed True Image 2010 build 6053 about 2 weeks ago. Today I purchased the Plus Pack. I installed the version that was linked in the download. It has been working ok.

Weird thing is the name of the file said .6029, but if I looked at the info for the file it said it was build 6053. So I installed it using typical settings. When I rebooted I started up acronis and nothing about the Plus Pack.

I then uninstalled this version and downloaded the .6053 version of the plus pack on the Acronis web-site and installed using Complete. Then I rebooted. Started up True Image and still no mention of the plus pack.

So how do I get this stupid thing to show up?

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Created an email case. 4 days ago. No reply yet.

Just tried doing a chat session. The person in the chat asked what my problem was.. Then put my on "Chat hold" for about 10 minutes and told me he would send me an email with information about how to send logs.....

Nice... I've been using Acronis since version 9. I don't know why I keep subjecting myself to this. I should just switch to something else. This is the type of support that got me to switch to Acronis from Ghost.

I ended up uninstalling everything and reinstalling True Image from scratch and the Plus Pack. Now it seems to be working.

The Splash screen for the app doesn't say Plus Pack, but Universal Restore is there.

When I created a recovery CD, the recovery CD splash screen says Plus Pack.

I have TI 2010.6053 and the Plus Pack for 6053. Running Win 7 32 bit

All I have indicating the plus pack is installed is a sub level in the All programs/Acronis/ called
Plus Pack for Acronis True Image Home
In it is Acronis WINPE ISO builder

When you build the Recovery Disk and boot it you get a lot of options including Universal Restore and when start TI from the Recovery Disk you get a splash screen that says Plus Pack

Oops looks like you have just replied yourself

I had to cope with same problem as you did, so I thank you folks for the clues !

But, if I get "ATI Home 2010 Plus Pack " with the recovery CD splash screen (build 6 053), I don't find neigther "All programs/Acronis/ called
Plus Pack for Acronis True Image Home
In it is Acronis WINPE ISO " nor Universal Restore ; could you please give me the path ?

Hello all,

I will do everything possible in order to resolve the issue you experience.

If you had Acronis True Image Home 2010 installed before purchasing or downloading Acronis Plus Pack, please make sure you have the latest build of Acronis True Image Home 2010. (See Downloading the Latest Build of Acronis Software). Acronis Plus Pack can only be installed over the same build of Acronis True Image Home 2010.

Check the following Kb article for step-by-step installation guide.

Louglitou After you install Acronis True Image Home 2010 Plus Pack you should see Universal Restore folder under this path:

C:\Program Files\Common Files\Acronis\UniversalRestore

Let me know if you need further assistance.

Thank you.