Skip to main content

How to Reinstall True Image 2014

Thread needs solution

I just had to Refresh my Windows 8.1 AIO. I am trying to reinstall True Image 2014. I purchased the program in March and upgraded from a trial. I am trying to install this on the same computer, but during the setup process it asks for my serial number. When I enter the serial number for the full version, it wants the previous serial number from the trial, which I do not have. I cannot get through the install because it says the serial is for an upgrade on one computer. How do I get around this? I am installing on the same PC. The "Refresh" option in Windows 8.1 wiped out all of my installed programs and just kept my files.

0 Users found this helpful

Hi Michael,
You should be able to retrieve the S/N for your trial in your acronis user acct. You would have registered the S/N to receive the download.

https://www.acronis.com/en-us/my/index.html

shadowsports wrote:
Hi Michael,
You should be able to retrieve the S/N for your trial in your acronis user acct. You would have registered the S/N to receive the download.

https://www.acronis.com/en-us/my/index.html

Thanks for the response. The only serial number in my account is the one from my purchase. When I use the retrieve serial numbers option, it only retrieves the one number.

This is very frustrating. This is the type of situation that prompted me to purchase this software, at it is useless right now.

If you have any Seagate or Western Digital hard drives you can install one of their OEM versions of Acronis first. Then you can run the 2014 installer and use the upgrade key to install the purchased version without having to provide a serial for an earlier version.

http://www.seagate.com/support/downloads/item/discwizard-master-dl/

http://support.wdc.com/product/downloaddetail.asp?swid=119&wdc_lang=en

Joey wrote:
If you have any Seagate or Western Digital hard drives you can install one of their OEM versions of Acronis first. Then you can run the 2014 installer and use the upgrade key to install the purchased version without having to provide a serial for an earlier version.

http://www.seagate.com/support/downloads/item/discwizard-master-dl/

http://support.wdc.com/product/downloaddetail.asp?swid=119&wdc_lang=en

That did it. Thank you!