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HP Cloning failure: No bootable image

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Dear All,

I have an HP 4740s with a Samsung EVO 840 500gB + Windows 10 which I started to clone to an external Samsung EVO 850 500gB drive in a PNY USB3 carrier using Acronis True Image HD downloaded from http://MyMigrationSoftware.pny.eu with a key included with the carrier (which goes to http://www.acronis.com/en-us/promo/tihd2015-download/?utm_medium=third_…).

After installing the Acronis I started clone with the internal SSD as source and external as destination.
There was a message telling me to reboot by clicking yes which I did.
On restart I get the "No bootable image found, notbook will shutdown".

Looking through these forums this seems to be not unknown.

My question is:
What has the Acronis software done and how can I undo it?

I have tried resetting the BIOS, putting the 840 drive in the external carrier to reboot all to no avail.
Plugging the 840 drive into a linux box shows the files seem there.

It is exactly as Aurel's hijack of https://forum.acronis.com/forum/95199 (Aurel, join in here if want).
Also https://forum.acronis.com/forum/114619

How can I create a Universal rescue DVD/USB?
In Acronis My Products & Downloads i see "Acronis True Image OEM Activation (English) 1 license(s)"
and "Acronis provides support for the current and immediately preceding versions of the product. The version that you selected is no longer supported. We recommend you to upgrade to the latest version of the product."   Arghh..

The consensus seems to be "When cloning boot from Rescue..". If that is the case why are we allowed to do otherwise?

How can I get back?

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Please see the following KB documents that may help you with this issue:

45831: Acronis Software: Unbootable System after Cloning Operation

56634: Acronis True Image 2016: Cloning Disks - this is written for ATIH 2016 but is still relevant for 2015.

2149: Acronis Universal Restore - this describes Universal Restore but this is not necessary to resolve your clone issue.

One important factor with cloning is that you are creating an identical image of the source drive on the target media, including the disk signature.  You should NOT attempt to boot with two identical drives in the system plus you should not attempt to boot from the target drive connected externally to the system.

The correct procedure for cloning should be:

1.  Remove the source drive from the system.

2.  Install the target drive into the system in place of the source drive.  Connect the source drive externally.

3.  Boot from the Acronis Rescue media and perform the clone operation from the external drive to the internal drive.

4.  Power off the computer then disconnect the external (original source) drive.

5.  Power on and boot from the new cloned drive.

Please watch the embedded video in the second of the above KB documents that shows the above in operation.

Thanks for your reply Steve... If only your points were pushed in ones face when selecting clone or cloning of a running OS disk is only allowed from Rescue Media.
I've given up with Acronis and as have the original SSD (EVO 840) with data intact I'm doing a fresh install of Windows 10 to the EVO 850.

Cheers.

memiself, if you use your acronis bootable offline recovery media (burn a DVD or create a bootable UsB drive with Acronis) and boot into that, you should be good to go.  There's no point in doing backups or clones unless your bootable media is working.  If Windows can't/won't boot, you need to have working offline media to restore images with.  I wish Acronis would actually remove the ability to start these items from within Windows as the default enivronment is Linux and may not have the necessary drivers... or, a users bios may not be configured to allow booting to something other than Windows.  Using the bootable recovery media to start with and making sure you can boot into it before cloning will prevent these types of issues.

Here are some video tutorials and uesr videos of the offline media and how to use it once you've created it.

https://forum.acronis.com/forum/117004