I am unable to complete installation

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

I have purchased "Acronis True Image" and downloaded it tonight. During the installation I am asked the registration number, which I type in. Then I am asked for the number for my existing "ACI." I have no existing so I am unable to finish the installation. HELP!
Jim

Wed, 10/14/2009 - 05:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

I have purchased "Acronis True Image" and downloaded it tonight. During the installation I am asked the registration number, which I type in. Then I am asked for the number for my existing "ACI." I have no existing so I am unable to finish the installation. HELP!
Jim

Wed, 10/14/2009 - 05:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

did you purchase the upgrade which requires the old serial or did you purchase the full version?

Wed, 10/14/2009 - 15:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello all,

Thank you for posting and your help. I will do my best to assist you.

Jim, in order to install the program using the upgrade serial number, you will need to provide your previous version's serial number as well. I am sorry for any inconvenience.

Steven, I would really appreciate if you could give more details about this issue so that I can help you. I was not able to find Acronis True Image 2011 Home in your Acronis web-account.

Please let me know if you have additional questions.

Thank you.

Wed, 12/08/2010 - 09:50
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