I cannot access Support!!!!!!!! arghhhh

Hello Sir,

I understand this is a major issue for you considering you couldn't get the access to the support page. I assume that the issue was caused by a temporal malfunction. If you still experience the same difficulties, please let us know about it, I will submit a request to the appropriate department. 

I carefully looked through the Live chat session you have had. I agree with the operator, you should map your NAS drive by computer name by using a batch file. For complete instructions see Saving an Image to a Mapped Drive from an Acronis Backup Task Fails Sporadically. You can also use a full UNC path (e.g. \\server\share\) instead of a mapped drive. If this doesn't help, please provide us with the entire log file of the failed operation. 

- Launch the program;

- Tasks and logs, Log;

- Choose the log entry which contains errors and make right-click on it;

- Select save option and specify the desired location for the log file to save to;

- Attach the log file to your next post.

Also it will be useful to place the backup file to an internal hard drive and to compare the results. This will help to localize the issue. 

Please let us know the results, we should be sure that the program runs flawless for you. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

[quote=zzzmuzz]

I have never been to a more annoying, frustrating and annoying website. When I login to the main site with the correct credentials the login is successful but goes straight to the "Search Page". When I click on Support options I am asked to login again....and takes me back to the search page. I cannot get past first base.

To Clarify this website issue here is a sequence of events from this morning:

1 click support
2 Login to My Account
3 Your search - did not match any documents comes up
4 Click Online Solution Wizard
5 Please Select the type of your question
6 Customer Service Issues Clicked
7 Acronis Web Site Issue Clicked
8 Use our LiveChat service Clicked
9 Login to Your Account (again)
10. Sent back to Your Search etc etc.

To try to solve the issue I have:
1. cleared all history, cookies and temp internet files. (Firefox)
2. Tried the same sequence on a browser I had never used before (IE)
3. I could access Acronis.com from my work computer and all worked normally.

What am I missing here? The issue seems to be around the login. I can login to the forum here without issues.

Later: SOLVED.

This was an issue with using Roboform for automatic insert of email address and password. Inputting the email address and password manually solved the problem!
I have recorded this issue here in case someone else has the same problem.

Oleg wrote:

Hello Sir,

I understand this is a major issue for you considering you couldn't get the access to the support page. I assume that the issue was caused by a temporal malfunction. If you still experience the same difficulties, please let us know about it, I will submit a request to the appropriate department. 

I carefully looked through the Live chat session you have had. I agree with the operator, you should map your NAS drive by computer name by using a batch file. For complete instructions see Saving an Image to a Mapped Drive from an Acronis Backup Task Fails Sporadically. You can also use a full UNC path (e.g. \\server\share\) instead of a mapped drive. If this doesn't help, please provide us with the entire log file of the failed operation. 

- Launch the program;

- Tasks and logs, Log;

- Choose the log entry which contains errors and make right-click on it;

- Select save option and specify the desired location for the log file to save to;

- Attach the log file to your next post.

Also it will be useful to place the backup file to an internal hard drive and to compare the results. This will help to localize the issue. 

Please let us know the results, we should be sure that the program runs flawless for you. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Last night I attempted a complete "Disk and Partition Backup" to NAS

When I entered credentials the message came up "Connected Successfully"
About 30 minutes into the "Creating Partition Image" I got message "Operatoin Paused. Error Occurred while writing to the disk. If you dont make a decision in 10 min etc etc"
I selected "Retry" which did nothing
I selected "Browse" and clicked on the actual folder on the NAS - presumably the UNC address
About 30 min later the same thing happend - I again did the "Browse to the folder to link it up again"
about 30 min later it happened again.
and again.

In all the backup took over 3 and a half hours.

Re you comments: AS the backup was not to a mapped drive do I still need to do a batch file?
I have attached the log.
I did do a test backup to the HD but only "My Documents". That seemed to go ok.

Thanks,