I cannot contact the support team

Thread needs solution
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I subscribed to the Acronis on line bacup a bit more than 1 month ago. I am Italian, I cannot find a way to get support, now that I need one. The Italian site is very confused as for the support pages!
I cannot truly register my kind of Acronis product, because it is not given with a serial number. I feel desperate as for asking for support. Even how to pay for it is not explained anywhere!

Thu, 01/13/2011 - 19:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 3268

Dear Linda!

Thank you for finding time to report about the issue on Forum. I entirely understand how inconvenient the situation is, and will be glad to help you.

I have carefully checked our cases base logs (I was going to create a case for you manually and forward it to the International Support Team Manager), and found that you've finally managed to open a support request. At the moment I can see that it's being already escalated to the Experts team. Please let me know in case you have any additional questions or concerns, or there's anything else I can help you with - I'll be glad to.

To whom it may concerns: the instructions on how to contact support are available here. Feel free to follow the steps mentioned, and let us know in case of any difficulty with contacting support.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Fri, 01/21/2011 - 15:38
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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True Image Home 2011 Update 1 build (6696) no longer finishes a backup to an external hard drive. I do a full weekly backup to an external hard drive every Saturday. This past Saturday the backup never finished. I followed all the suggestions in the knowledge base and they didn't resolve the issue. The backup normally took two and a half hours including validation. I am using Vista Ultimate SP2 32 bit with a 320 GB hard drive that is only 45% full. I'm backing up to a Seagate 500GB external hard drive that is only 50% full. I tried defraging the computer and external hard drive. I also did a drive cleanup and a chkdsk /f on both drives. I tried uninstalling and reinstalling True Image Home 2011. The attached screen shot shows the typical progress after starting the backup and waiting 8 hours. The True Image Home 2011 has not had any problems ever since I purchased it November 30, 2010. Why did it work for over 3 months then stop?

Attachment Size
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Wed, 03/23/2011 - 20:31
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello John!

Welcome to our Forum, and thank you for finding time to open the thread regarding this issue, I will be glad to help you with it.

It looks like the Scheduler issue (Scheduler is a part of the product that is responsible for the task execution and running). However I'm glad to inform you that we have a solution for it. Could you please follow the steps mentioned in this KB article? Generally, you will need to update the Scheduler.

Should the issue remain, please gather Acronis Info, then submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 03/23/2011 - 21:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I tried the ideas suggested and they didn't work. I gathered the information requested but I am unable to upload it. I watched the video and followed the instruction but there is no link provided and show in the video to upload the information. All the links just take me around in circles.

Thu, 03/24/2011 - 12:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 4769

Hello John,

Thank you for posting. I will definitely help you.

I will send you a private message in a few moments and provide you with an ftp link to which you can upload all the information. When submitting the case just mention this link and our Support representatives will take it from there.

If you need additional help, please let me know.

Thank you.

Thu, 03/24/2011 - 13:07
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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I buy Acronis disk cloning software .I cannot download it .I cannot find any contact number or any support way to answer my question.Help.

Wed, 05/20/2015 - 15:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 124
Comments: 2669

Hi San Oo,
thank you for your posting!
Please register your serial number under Acronis account as it is described here: https://kb.acronis.com/content/4834 and then download the latest build of your product: https://kb.acronis.com/content/1642
If any questions remain, you can easily contact our support using this form: http://www.acronis.com/support/contact-us.html
Thank you.

Wed, 05/20/2015 - 16:25
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

I have been using True Image for years. I am performing a weekly
system disk clone but the very last one has me baffled.

Before starting a cloning prosess I remove/dismount all
HDDs so I will only have mounted the source, destination and
the DVD burner. (I can do this easely because I use HDD trays)
I then check the system (C:) for faults and erase any junk files
Windown leaves behind. (Like tmp files) When the cloning is finished
I check the two disks (source and destination) I look at them in Explorer
and make sure they mount correctly and boot ok.

The system C: used to have a small "System Reserved" area at the
beginning of the partition. (I guess with boot instructions)
After the last clone this area is still there but is now marked
"Unalocated" and to my surprise I now have also another partition
which is presisely the same as C: but has been allocated the
drive letter G:. G:? wait a minute I only have three disks mounted,
why G:. (See attachment)

When I click on G: three file are listed only, namely:
Boot, bootmgr and BOOTSECT.BAK. No other files can be listed even though
the "used space bar" indicates otherwise. The cloned disk is identical.

When I look at the disks in "Disk Director" there is no sign of this
misterious partition G: (See attachment)

Can you please shed some light on this and tell me how I can rectify
this problem ?

I am currently running True Image 2014 on Win 7 64 Professional.

Regards

Attachment Size
283008-120868.jpg 246.56 KB
Mon, 07/20/2015 - 08:17
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