I give up on True Image
I just sent the following to Acronis:
I am very disappointed in the latest TI product. TI8 was the last one that I thought was simple, easy to use, and reliable. Since then, the product has continually gone downhill in all those respects. I will be switching to Windows Backup and will not be using TI. I would appreciate it if you would return my money and disable my account with Acronis.

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Hi, sad to hear .. Funny .. I made the opposite discovery .. 2011 really shines in comparison to 2009 and 2010.
- fewer resource consumption (DRAM), better OS responsiveness during backups
- good new functions
- very good new design AND operability
I think you are missing a chance for a better product ... what are your problems ?
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If he really is trying to use Windows backup to do the same job as TI, he'll be back.
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