I need help uninstalling TrueImage 9.1 server from win2008R2- only partially installed
I tried installing our older version of TrueImage 9.1 on a 2008r2 server. It only partially installed (created the acronis_vss_profider service; and copied the Snapman.sys to the Drivers store. This is not digitally signed, so I am having boot up issues on this server now.
I tried to uninstall, but that isn't working, since the install never finished.
Do I have to manually remove that snapman.sys file, and manually remove the service?
Better ways?
thanks
Jim Tonkinson
City of Rochester


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Thanks for the links.....
So If I delete the upper limit entries in the registry , and manually remove the serivce, should I reboot before removing the system files?
I don't want to hang the server.
Jim Tonkinson
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Jim, I would recommend making a backup of the registry before making any changes, or at least export the sections that you are changing / removing, then restart the server before removing the system files, and at that stage, I would suggest renaming the files rather than deleting them, i.e. rename Snapman.sys to such as 00Snapman.sys.
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Thanks for all the advice. Sounds good.
After I did the install of 9.1 (it created the non-signed drivers snapman.sys, and thus the server wouldn't reboot.
I don't want to replicate the problem when I reboot again.
Jim Tonkinson
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