Icon of Red Screen with Red circle with x inside it next to computer name for online backup

Hello oLt!

Thank you for finding time to open the thread and report about the issue! I understand your concern, and will be glad to assist you.

The red cross mark that you see indicates that there we errors during the backup creation. In order to resolve the situation, we need to know what errors are in the log. Please gather Acronis Info and contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!