Image restore issue

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I've used ATIH for many years and have always had complete confidence in it, with not a single failed restore across several computers and Windows versions. I had an e-SATA drive fail without warning and replaced it with an identical drive, and shortly after that I had some reason to restore my last system image which was taken before the drive was replaced. The image appeared to restore successfully but the system would not then boot, always hanging at the splash screen. Two previous images suffered the same fate and for the first time in years I had no option but to carry out a full reinstall.

The system main drive has an OS partition and data partitions, and the e-SATA is used to hold data backups and system images but I also do system images to an external, and it was those I was attempting to restore having lost the e-SATA. All the images I tried had been validated on creation but not before restoring.

I've been puzzling about these restore failures and can only conclude that the presence of a different e-SATA from the one present when the image was taken must be the cause, and whether in this situation one has to use the plus version, or whatever it is called, because you are restoring to slightly different hardware. I'm seriously hoping someone can assure me that that is not the case as it would seriously undermine my faith in ATIH.

Wed, 02/05/2014 - 17:11
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File errors and memory errors are both cause of validation failure. If it were me, I would check the system disk for both disk and file errors. These may have creeped into your backups???

A different e-Sata disk drive would not be considered as different hardware so plus not needed.

The new e-Sata disk could be Advance Format which would make the disk different than the old but still plus not needed.

How is the e-Sata formatted? What size sectors?

After checking the disk for disk and file errors,
Try performing a new backup to the e-Sata and validate. Then boot to the TI CD and validate again.
Let us know the result. All the above just trying to systimatically remove one issue at at a time from the equation.
I have no clue whether it will resolve your issue. I don't believe your issue to the the backup software.

Thu, 02/06/2014 - 00:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 107

Thanks GroverH. I can tick off all of your questions other than the format of the replacement disk. I can't know for certain what the format of the disk that failed was but it's a reasonable assumption that it was the same as the internal SATA as both came as part of a Medion system with two identical hard drives. The replacement (used) is another identical drive but I can see now that the internal has 240 tracks per cylinder but the replacement has 255. All the other formatting parameters match. I'm no expert but it's easy to believe that this might be the cause of the restores failing to boot.

On your other points, all my failed images were validated and still validate, they just won't boot when restored. I have taken further images since replacing the drive and they validate, restore and boot normally. So it does look like a weakness in ATIH that probably does require the plus version to get around. Since drive failures are one of the main reasons for imaging this is causing me to seriously question whether Acronis is up to the job, despite many years of satisfactory use.

Should I raise a case with Support do you think?

Thu, 02/06/2014 - 11:49