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Impossibility to check for update

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Hi,
I am using ATIH 2012 Plus Pack (build 5545) under Win7.
When checking for update I get the following message : “le produit n’a pas été installé correctement” (the product hasn’t been correctly install).
What must I do to correct this?
Downloading update of ATHI 2012 and pack plus then:
- Make a new installation over the old one or
- Uninstall the previous version and then make a new install?
Is there any specific precaution during installation?
Did you need any more information to give me some help?
Many thanks by advance;
Michel

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You can try to run the installer again and select the repair option. I ddo any ati installs/unitalls running with admin privelges

It's agood idea to use msconfig.exe to disable on non-microsft services and all startup programs, reboot, then do your installs aor uninstalls. then use msconfig to return to normal startup. This isn't usually necessary but it helps to prevent any program conflicts from interfering with the install.

I'd make a backup before doing an update or an uninstall/install -- just to be safe.

If doing a repair install worked (resolved the problem), then I'd update. if not then I'd uninstall and install the latest downloadable version.

Scott,
Thanks for your help. I am downloading the last update and will make a new installation.

Best wishes for the nex year,

Michel