Impossible d'ouvrir Acronis True Image Home 2010 deux fois!

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Bonjour à tous!
Je viens de mettre à jour True image et j'ai donc la version 7046
En cliquant sur l'icône de True Image(qui se trouve sur le bureau),le programme s'ouvre normalement.
Puis,une fois fermé,il m'est impossible de l'ouvrir pour une deuxième fois;je dois éteindre et rallumer mon PC pour pouvoir l'ouvrir à nouveau.
Quelle solution pour pouvoir ouvrir et fermer True Image plusieurs fois?
Merci pour vos réactions!!

Mon, 06/07/2010 - 13:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Did you have a previous build of TI 2010 installed? If so, did you uninstall it before installing build 7,046? The Clean Up Utility may help, followed by reinstalling build 7,046.

Tue, 06/08/2010 - 17:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Merci pour la réponse!
J'ai désinstallé tout et réinstallé la version 7046.
TOUJOURS le même problème:True image ne s'ouvre qu'UNE SEULE FOIS!Je dois redémarrer mon pc!
grrrrr....

Tue, 06/08/2010 - 21:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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What version of Windows are you using?

Have you checked in the Task Manager after you close TI to see if the program didn't actually close? If it's still there, does terminating it allow you to restart TI?

I assume you didn't have this problem with the previous build.

Are you using the French version of TI?

Tue, 06/08/2010 - 22:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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1°Vista Home premium
2°In Task manager after closed :Trueimage.exe + TrueImageMonitor.exe sont toujours présents
3°Yes french version

Wed, 06/09/2010 - 20:25
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello,

MudCrab, thanks for your help.

filip8, let me assist you further.

The issue is caused by that truimage.exe process running after you've exited the program. As a temporary workaround you can just kill it Windows Task Manager.

However, to investigate the issue, we need some additional information from you.

After you have all that information, please send me a Private Message and I'll provide you with a FTP link to upload the gathered information.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Thu, 06/10/2010 - 11:55
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