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Incremental backup same size as full backup

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Hi,

I am trying to backup files from a NAS (samba share) to a workstation which is running True Image 2013. The job will run, but the files created are always the same size. There is a message in the log about "failed to create snapshot for backup". I was wondering whether this is related. It seems to be ok for a public share, so I think this is to do with user permissions. I have set ACL's on the NAS to enable a backup user to access (read-only) the files, but it still shows the same error. Any help would be much appreciated.

Thanks
David

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Robbo,

What version of SNAPAPI is installed on your system?

Are you using the share name or IP to access the NAS?

Are you able to temporarily attach the NAS via a USB cable and check that TI can actually see and backup to it this way?