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Install problem upgrading to TrueImage Home 2012

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Trying to upgrade from version 2011 to version 2012 I get the following message after starting the install program: error establishing a connection with the updateserver.
After that install stops.
I have no clue what to do next. My computer is connected to the internet.
What's next?

My system is Windows7, 64 bits.

0 Users found this helpful

Diego,

If this is happening from the installer splash screen you can interrupt the auto update check, just by clicking on the install 2012 choice.

Is your firewall preventing 2012 from installing?

Turn off your security software while installing ati -- in fact usually a good idea to turn off all non-microsoft services and all startup programs while installing.

Afterwards, when you start ati, make sure it says at the bottom of the spalsh screen that activation is successful.

Before yo do any of this, make a backup so you can restore everything in case anything goes wrong.