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installation errors

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I have for serial numbers three upgrades one full version on trying to buy the 2013 upgrade it will not accept any of the serial numbers it says to get a trial number or by a full version any way around this

I have backup copies of 2011 and 2012 but how would I installed these even though I had the serial numbers it doesn't appear acronis is system will allow anything but buying a full version? Trying to install the upgrade 2013 upgrade it says put in a prior upgrade serial or a full version serial but it took none of them

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You don't need to reinstall your old version of True Image, what should happen is that the upgrade installer asks for your old serial number and then your new one.

What is currently installed on your machines as far as Acronis products are concerned?

It could well be worth downloading the Acronis cleaner for 2013 which covers builds 2011 and 2012, run that, reboot and then try reinstalling using the upgrade installer.

Note, using the cleaner will disable any other Acronis products you might have installed, they will need tohave an installation repair run.

If there is still a problem with the serial number, (I assume that they register OK in your account), then you could try extracting the MSI installer from the Acronis wrapper and see if installing directly solves the problem.

Other than that, post the error message here, if any, and possibly the MSI installer log file, after removing your serial number from the log file.

Hello everyone,

Brasstownjim, thank you for posting and thank you Colin for your assistance.

Brasstownjim, for more detailed analysis of the issue concerning the correct installation of Acronis software could you provide me MSI installer logs and Windows system information file

I am waiting for your reply! 

If you have additional questions, please feel free to ask me.

Thank you!