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INSTALLATION FAILED

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When I tried to install ATI 2012 on Windows 7 Home Premium 64 bit everything went well but at the end I get error message saying : Installation incomplete. Installation has failed. Value can not be found."

I entered the correct serial for version 2012 UPGRADE and then entered my 2009 version serial as requested. I completely uninstalled Acronis and tried to install again with same results.

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Hello Heriberto,

Welcome to our Forum, it's nice to have you with us. I'll be glad to help, but without the additional logs we cannot identify the cause of the problem. Please provide us with the

1. Installation log.

2. Windows system information file.

Please also note that we do have a thread for the installation problems. We would appreciate if you could refer to it with the further comments, and diagnostic information.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.