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Installation has failed.

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OS : Windows 7
PC : Acer Travelmate 7750G
Acronis Software :
Acronis True Image 2012
Acronis Upgrade :
Acronis True Image 2015

So, since I've bought the 2015 upgrade, and experienced problems with it, being advised to reinstall everything, I just tried (two times) to reinstall my 2012 version, with a valid serial number, I downloaded the install setup file from my registered products in the My Account page.

But when I install it, I receive after the 'Roll Back' the following error :
Installation has failed.

I'm clueless to the 'why and how'.
A screenshot and the error log file are provided :

acronis_2012_install_error.png
acronis_2012_install_error.txt

Thanks for your concern,

Kind Regards

0 Users found this helpful

Greetings,
There are considerable architectural differences between 2012 and 2015. If you had 2012 installed and ran 2015 on top of that, then uninstalled 2015 and attempted to re-install 2012 I suspect you might see a problem.

Start by downloading both clean up utilities.

2012 - https://kb.acronis.com/content/34876

2015 - https://kb.acronis.com/content/48668

Uninstall 2015 from your PC
Uninstall 2012 from your PC

Now run the 2015 Clean Up Utility - Follow all instructions
Then run 2012 Clean Up Utility - Follow all instructions

Reboot and confirm that the registry values referenced in each KB article do not exist.

Now attempt to reinstall 2012