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Installation problems

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I have TrueImage 10 on my PC, which worked but was clunky. I then purchased TI12 which I could never install because I couldn't uninstall TI10. Now I want to try TI13 Cloud (perhaps foolishly...) but of course it won't install until I've uninstalled TI10. (Incidentally TI 10 won't now work at all.)
In XP home, add/remove programs is unable to remove it so I'm stuck. Any ideas please?

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Did you, or do you, have Plus Pack installed or just True Image?

Did you activate the Acronis Secure Zone or the Acronis Startup Recovery Manager?