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Internal error in library

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I keep getting an "Internal error in library. The linked position is unknown". When I go to Acronis's event knowledge base they give me a "sorry, there is no information about this error". Now what??? Can anyone help? Thanks Mike

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I am encountering the same error in TIH2013 using nonstop backup. I believe Acronis is looking into this. Search on forum "Users" containing my name and follow the "Created Forum Topics" link for its history and status.

Hello Michael and Tom,

Thank you for posting and thank you for your assistance Tom.

Michael, could you please provide additional information about the issue that you experienced.

A step-by-step description and this report would provide us with additional information about it.

Please let me know if you have additional questions.

Thank you.