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At intervals the entire list of backups disappears.

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At intervals the entire list of backups disappears. I can see them when I say add but trying to add them and nothing happens to the list. I am just left with the one not set up entire PC at the top of the list.
Is there some real help for this program including a list of actual bugs as I have never met any software on sale before that has no support mechanism whatever as this one does? It is not cheap but is so amateurish as to be near unbelievable with a search mechanism worse than any program I have ever used up till now even back to dos 5.1.

To get the list back I had to both uninstall and go through removing all traces of the program that the uninstall did not.
I am running it on windows 7.

0 Users found this helpful

How many different backup tasks do you have?

Typically, what you see is some sort of corruption of the backup tasks and archives database, most often created after some backup run goes awry and/or the user manually deletes, moves or rename archive files...

Uninstalling the software, rebooting, reinstalling and creating new backup tasks in an empty directory destination is the safest way to go back on track.