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It says Its not real

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I am running Home 11 with Windows 7 Home premium. When I try to recover backups done in March and June it says the backups are not an acronis file. Acronis is the only backup program I have and the extention shows them to be a tib file. Alsaon when I back up I verify.

Thanks in advance

0 Users found this helpful

Hello Acronis customer,

Thank you for posting. I will definitely help you.

The error message indicates that a backup archive could be corrupt. This is not always the case, that is why we have a Knowledge Base article that deals with such problems. We offer various workaround that help. You can check the article here.

Just in case, there is a chance that this is caused by Acronis True Image 11 Home incompatibility with Windows 7. We started supporting this operating system from Acronis True Image 2010 Home.

Please let me know if you have additional questions.

Thank you.