Keyboard and mouse drivers not loaded with recovery CD

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

This subject has been discussed many times, and in some of the posts I have read the writer was sent a link to download a file that solves the problem. I'm hoping that will happen for me.

I have Acronis True Image 9, 11 and now 2010 and also Disk Director 10. The recovery CD's have worked fine on all my previous computers but now I have a HP DX2810 SFF, and none of the recovery CD's work. Neither the mouse or keyboard have drivers loaded or active.

Is there a simple solution to this, or do I need to try and create a Bart PE disk? I would prefer a simpler solution, if there is one.

I have just read "2698:Acronis Bootable media Does Not Support Mouse on HP xw9300 workstation". The solution given there does not work for me, since the keyboard is not recognised on my booting with any of my recovery CD's.

I am using Windows 7 Pro - Acronis 2010 works fine so for (I have only had Win 7 about 2 weeks). I had the same problem with this HP DX2810 machine when running XP-Pro.

***********************************
Problem solved : I downloaded the ISO files for TI_2010 & Disk_Director_10, from my account area on Acronis, and the mouse and keyboard drivers worked with my HP DX2810.
***********************************

Fri, 12/04/2009 - 04:19
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello,

Thank you for taking time to contact us.  I am really glad to hear that the issue has been resolved.

I would like to explain the solution you have applied, this information can be useful for other customers.  

There are two types of Acronis Bootable Rescue Media:

- Acronis Bootable Media that you can generate in your Acronis product. This type of media is based on Acronis Loader;

- Acronis Bootable Media that you can download from your account on the Acronis web site. This type of media is based on ISOLINUX.

ISOLINUX Bootable Media is usually more up to date than the Acronis Loader one. This is due to the fact a new version of Acronis Bootable Media is uploaded to the website more frequently than regular product updates are released.

ISOLINUX Bootable Media has several boot parameters that may help overcome possible issues with booting. You can also set a specific VGA resolution in the ISOLINUX media if there an issue with the Graphical User Interface (GUI).
We have implemented the possibility to download the appropriate ISO file after logging in to your account (the serial number should be registered). Please log in to your account, go to the Registered products and downloads section -> Bootable media. Download the file.
You can find the information on how to download the appropriate ISOLINUX file in this article. Please see this article on how to burn an ISO file to a CD disk. 

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Fri, 12/18/2009 - 11:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

I have the same problem, but using the download ISO file didn't solve a thing, it just took longer to boot. What now

Sat, 01/09/2010 - 15:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello John,

Sorry for the delayed response.

I have found that you're using Acronis True Image Home 2010, so let me summarize what happened (please correct me if I'm wrong):

Your keyboard and mouse do not work, so you have downloaded the ISO file for 6053 build, created a CD, but it still does not work.

I have sent you the newest version of ISO file (with updated kernel), please check whether it works or not.

If not, please plug in PS\2 keyboard and collect system report from your bootable CD as follows:

Please boot from the Acronis Bootable Rescue Media from ISO file and press Alt+Ctrl+F2 key combination when user's interface will be loaded, then please enter the following commands.

# cat /proc/partitions

This will give you the list of partitions/drives available in your system.

For example:
8 0 127744 scsi/host0/bus0/target0/lun0/disc
3 0 80417183 ide/host0/bus0/target0/lun0/disc
3 1 10241406 ide/host0/bus0/target0/lun0/part1
3 2 20482875 ide/host0/bus0/target0/lun0/part2
3 3 1020127 ide/host0/bus0/target0/lun0/part3

Flash drive is visible as 'scsi'. If there are some scsi devices in your system you may find your flash by partition/drive size. If the flash is partitioned it will bring the list of partitions as well.

Then you need to create a mount point for your flash and mount it.
# mkdir /mnt/tmp
# mount -t auto /devfs/scsi/host0/bus0/target0/lun0/disc /mnt/tmp

There can be some warning messages but it is safe to ignore them. If mount fails you may try to use 'vfat' (if the flash is formatted to FAT file system) or 'ext3fs' or 'ext2fs' (if its formatted to ext3 or ext2) parameter instead of 'auto' .

Make a directory on your flash drive to save files to it:
# mkdir /mnt/tmp/sysinfo

Check whether the drive is mounted correctly for writing access:
#ls /mnt/tmp

This will give a list of files/folders located on the drive.

Save 'sysinfo' and unmount the flash drive:
# sysinfo > /mnt/tmp/sysinfo/sysinfo.txt
# umount /mnt/tmp

Also, please run Acronis Information utility when booted to Windows:

- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. Then please provide me with the case number you receive from our system, so I can pick it up and speed up the process. We will do our best to investigate the problem and provide you with a solution.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Regards,

Mon, 01/25/2010 - 06:47
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