A language problem?
I'm using TI 2014 since recently and I don't know whether this problem is tied to this version of Acronis backup or if it's just a coincidence. Here is my description of the problem:
Everything in my laptop is in the English language. OS, programs, everything... So, why do I keep being switched from English to other languages when I try to access certain links from within Acronis itself?
Example: In the "Get Started" screen if I click on the question-mark button for help and then click "Customer Support" I am automatically switched to a foreign language Acronis site. This has even happened during an online chat (on an unrelated matter) with Acronis and the agent requested to access mys system directly. At one point he could not avoid, repeated times, to being redirected to a site in a foreign language which neither of us could understand. Incidentally, he could not explain why that would happen and had to resort to a different path in order to proceed.
Does anyone know what is this how can I avoid it?
Thanks for help.
Hi Wolfgang,
Thank you very much for your caring. Following your advice, I changed the URL in the page that came up after clicking customer support from this -- http://www.acronis.pt -- to this -- http://www.acronis.com/en-us/support/index.html -- and, voila, here I have the Customer Support page in the language I do understand... :)
Now, thinking of it (I had not even noticed the URL before) could it be because I am currently in Portugal on assignment for a couple of months?... But why would Acronis, first of all, have to know that I am in Portugal? And why would Acronis think that I would need to have my support page in Portuguese?... Does this smell like big-brotherism to you? Or even worse, who knows...
What if I were in Moscow? Or in Peking? Or... Athens, or Katmandu?... This is ludicrous. And I'm certainly going to bring it up to Acronis. Not hopeful that I'll be achieving much. But just for the sake of it...
Thanks a lot, my friend. And, of course, I'm with you on your commentary about the "good weather path" pattern that seems to rule nowadays... :)
Thanks and best regards.
Coming back to add that I may have spoken a minute too soon... I can only access the English language support page while logged on for the session in which I enter the URL address you indicated. However, if I reboot, the freaking process repeats itself...
That's it: whatever can go wrong will go wrong!...
So long.
But why would Acronis, first of all, have to know that I am in Portugal? And why would Acronis think that I would need to have my support page in Portuguese?
Geolocation, based on IP address used to contact the web server. And web server has to know the IP even without being a bigbrother.
Oh, great, Fedor!... What a relief! And I was thinking that was still big-brotherism, my man... And of the worst kind because, in my ignorance, I could see no valid reason for it and you did not see the need to provide one for me, either. But that's all right. Not the end of the world, I would suppose. The only thing is, say, you're a journalist (or any other professional, for that matter) and are sent to China on assignment... You need to access Acronis Customer Support from there and then find yourself calling for a 24-hour emergency course in Mandarin... Or for a good interpreter, preferably not too expensive... Alternatively, you may decide to take the first plane to Hawaii and access Acronis Customer Support from there... Any and all of which, of course, would be perfectly fine for big-b... I mean... for big-Acronis, who would certainly pay for all that!
Now, more seriously, I still want to believe there must be some good reason for it. I just can't fathom what it may be. Can you provide some enlightenment, please? Would it be unreasonable, at all, technologically speaking, for the server to be made to know what is the language the specific customer first downloaded the Acronis software he/she is using, for example, and keep him/her on that same language? Or, as another example, for the Acronis chat agent to know a way around the issue and proceed during the course of an online conversation, being able to access the page on his/her own language so she could successfully complete her job? There we were -- she would not understand the language on the Acronis page she had just acceded, and neither would I...
Ah... But this may the whole beauty of the new baby in the block... Geolocation!... :))
Great!
At least in Acronis Backup 11.5 , some links (such as 'contact support') that opens in external or internal browser are supplied with product language parameter that overrides geolocation. For some links it was not done, as probably was not done in True Image 2014. I don't know if it was improved in True Image 2015
I gather that you're a Senior Developer at Acronis, am I right? If so, you seem to be relatively unaware of what Acronis software versions can or cannot do. Also, you do not say a word about whether you somehow concur with my arguments against the nefarious consequences of the way geolocation technology seems to be working at Acronis servers. And you didn't provide any counter-argument, either, in defense of... yes, the new baby on the block...
In other words, could you see the point I tried to make? And do you agree, disagree or are basically indifferent to what I said?
Well, please allow me to suggest, with all due respect, that at a point when many old, loyal users of Acronis' are having second thoughts about the wisdom of keeping threading the same old trail, so to speak, and may be starting to look at other new "pastures" (even if not necessarily "greener") it might be in the best interests of the company to pay closer attention to its customers likes, dislikes and frustrations, at least if it still remains committed to keep a leading position on the Backup and Restore niche of the computer software business.
This, believe me, is the humble, honest, free advice of an old (even if increasingly frustrated) customer of Acronis' who does not particularly enjoy changing horses at each corner of the way... If you know what I mean.
Regards and thanks for your time.