Latest Update will not complete install

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I have attempted to install the latest update to True Image 2013 two times. Once by running the update when opening the Acronis program and once by manual download. Both times it appears that the update program is about to finish, then it does a rollback of the install due to an error. My OS is Windows 8 updated as of yesterday. See attachments. Tried to attach acronistrueimage.msi file, but it exceeds the 15mb limit.

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acroniserrorcapture.jpg 68.31 KB
Fri, 04/12/2013 - 16:16
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I solved the problem by uninstalling Acronis TrueImage 2013 then downloading the latest version from my account and reinstalling. Works fine now.

Fri, 04/12/2013 - 22:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

I have just upgraded to Windows 8 last night and now there is a message saying True Image 2013 isn't installed. When I try to install one of my 2013 versions none will install. Download of the latest version is taking hours and hours. Support doesn't seem to be as helpful as it was with the NEW website.

Sat, 04/13/2013 - 05:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 172
Comments: 11125

Lorna,
Run the 2013 TI Cleanup uitility. Link below. Then, reinstall 2013. There may be hotfix on Monday. YOu might want to wait until then in order to have the latest downloads availble.

Sat, 04/13/2013 - 15:12
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